Software Alternatives, Accelerators & Startups

Intercom VS Restream

Compare Intercom VS Restream and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Restream logo Restream

Restream is your live streaming companion. Easily broadcast your content live from your browser to 30+ platforms at the same time.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Restream Landing page
    Landing page //
    2020-02-14

Restream is the most popular platform for marketers, entrepreneurs, content creators, social community managers, coaches, and houses of worship to stream live to multiple platforms simultaneously. We have a community of over 3M streamers, using Restream to go live on Facebook, Youtube, Twitter, LinkedIn, and 30+ other platforms at the same time.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Restream features and specs

  • Multi-Platform Streaming
    Restream allows users to broadcast their live streams to multiple platforms simultaneously, such as YouTube, Facebook, LinkedIn, and Twitch, increasing reach and engagement.
  • Ease of Use
    Restream offers an intuitive interface and straightforward setup process, making it accessible even for users with minimal technical knowledge.
  • Analytics and Viewer Metrics
    The platform provides detailed analytics and viewer metrics, which help users understand their audience and improve their streaming strategy.
  • Custom Branding
    Restream enables users to add custom branding elements like logos, overlays, and backgrounds, enhancing the professional appearance of their streams.
  • Stream Scheduling
    Users can schedule their streams in advance, allowing them to plan their content and notify viewers ahead of time.
  • Chat Aggregation
    Restream gathers chats from all streaming platforms into a single interface, making it easier for streamers to interact with their audience without switching between platforms.

Possible disadvantages of Restream

  • Cost
    While Restream offers a free plan, it has limitations. To access premium features like Full HD streaming and advanced analytics, users must subscribe to a paid plan, which might be considered pricey for some.
  • Platform Limitations
    Restream's integration with some platforms may have limitations, such as certain features not being available or not fully supported.
  • Latency
    Multi-platform streaming can introduce latency issues, possibly affecting real-time interaction with viewers.
  • Bandwidth Requirements
    Streaming to multiple platforms requires significant bandwidth. Users with limited internet speed may experience performance issues.
  • Complexity for Advanced Features
    While the basic functionality is straightforward, utilizing some of the more advanced features and customizations may require a learning curve and deeper understanding.
  • Dependence on External Servers
    Relying on Restream's servers introduces a potential single point of failure. Any service outages or issues on Restream's end can disrupt streaming.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Restream videos

Restream.io Review

More videos:

  • Review - Stream to 30+ Platforms Simultaneously with Restream.io
  • Review - Restream Review Live While Using It - Easy Way To Stream To Multiple Platforms?

Category Popularity

0-100% (relative to Intercom and Restream)
Customer Support
100 100%
0% 0
Video Streaming
0 0%
100% 100
CRM
100 100%
0% 0
Live Streaming
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Restream

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Restream Reviews

Top 26 Alternatives to Vimeo in 2024: Pricing, Features & More
Restream is a good alternative when you value the ability to live stream to multiple video platforms simultaneously. Best for managing streaming across multiple platforms, even without a very high-speed connection. Restream also makes integrating chats from multiple platforms easy, so those who value engagement should consider Restream.
Source: www.dacast.com

Social recommendations and mentions

Based on our record, Restream seems to be a lot more popular than Intercom. While we know about 143 links to Restream, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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Restream mentions (143)

  • Interviews at the Java J-Fall 2023 Conference
    I had a lot of interesting talks with Java experts since I started producing the Foojay Podcast. But when I asked the organizers of the J-Fall conference, if I could do some kind of live broadcast at their event, I hadn't imagined it would be such an amazing experience! During the day I had 29 interviews, which I all broadcasted live on multiple websites (YouTube, LinkedIn, and Twitter) with the amazing restream... - Source: dev.to / over 1 year ago
  • Seperating audio tracks while using restream
    I'm relatively new with using restream.io It's a great service for me if I wanna stream to twitch and youtube at the same time without using extra network bandwith or computer resources. Just using OBS. Source: over 1 year ago
  • 📽️ New Video 📽️ "Looks like it time to get back the Ghost back in the Shell. #deadlink #blindknowledge" by Blind Knowledge is available NOW! BlindKnowledge.com https://youtu.be/Bd-Nd62kJGQ
    Powered by Restream https://restream.io Time to see if we still got the sauce. #learning #chill #deadlink. Source: almost 2 years ago
  • Streaming is an incredible source of Watch Hours
    I attempted to use restream.io to simulcast to several platforms at once (youtube, twitch, occasionally facebook), but ran in to some issues. Namely, if OBS or your computer crashes while using restream, restream will automatically "end stream" on youtube, so even if you come back your VOD will be split. As noted in my post, the VOD brings in almost as many hours of watch time as the actual stream, so having a... Source: almost 2 years ago
  • Trying to stream, OBS says Connecting... , Creator Dashboard Stream shows Offline
    So, I emailed them. They pretty much emailed me back telling me to try what I've already tried. Then they told me to try a Restreamer service. I told them that's the only way I can connect to Kick is through restream.io. Their last reply was something to the effect of, "Glad we could help you fix your connection issues". Essentially telling me to keep using restream.io. I mean, I guess that's okay. And now that... Source: almost 2 years ago
View more

What are some alternatives?

When comparing Intercom and Restream, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

StreamYard - StreamYard is a live streaming studio in your browser.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OBS Studio - Free and open source software for video recording and live streaming for Mac, Windows and Linux.

Drift - A messaging app that helps you grow your business.

Switchboard Live - Multistreaming for every need and every brand. You make the content. Switchboard Cloud gets it where it belongs. Perfect for your next streaming event.