Software Alternatives, Accelerators & Startups

Intercom VS Microsoft Outlook

Compare Intercom VS Microsoft Outlook and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Microsoft Outlook logo Microsoft Outlook

Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Microsoft Outlook Landing page
    Landing page //
    2023-04-16

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Microsoft Outlook videos

Microsoft Outlook 2019 - Full Tutorial for Beginners [+General Overview]

More videos:

  • Review - Quick News: Outlook for iOS new look 📬
  • Review - Outlook 1080P HD Dash Cam Unboxing & Review

Category Popularity

0-100% (relative to Intercom and Microsoft Outlook)
Customer Support
100 100%
0% 0
Email
0 0%
100% 100
CRM
100 100%
0% 0
Email Clients
0 0%
100% 100

User comments

Share your experience with using Intercom and Microsoft Outlook. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Microsoft Outlook

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Microsoft Outlook Reviews

10 Best Alternatives to Microsoft Outlook to Try in 2023
Security Issues. Even though Microsoft takes security seriously, there have been significant issues that have left Outlook users vulnerable. For example, a recent critical Microsoft Outlook security vulnerability allowed hackers to remotely steal passwords by simply receiving an email. These situations can cause many users to consider whether they want an email service...
Source: mysignature.io
11 Top Outlook Alternatives to Try
Also, in 1997, Microsoft acquired Hotmail, one of the first free, web-based email services. Hotmail became MSN Hotmail, then Windows Live Hotmail, and finally Outlook.com. Outlook.com is not a desktop email client but a free email service.
Source: kinsta.com
10 BEST Outlook Alternatives in 2023
However, Microsoft Outlook has some limitations, like it has a complex password recovery process, lacking task management features, calendar overload. It gives precedence to exchange accounts over other email accounts that might interrupt your workflow.
Source: www.guru99.com
10 Alternatives to Thunderbird Reddit – Ease Your Email Life!
Unlike Thunderbird, Microsoft Outlook has a mobile app while Thunderbird lacks a mobile device option. In contrast to Thunderbird, Microsoft Outlook looks and feels like Microsoft Office applications such as Word and Excel. Users can enable many features by simply pressing a button.
Source: droidpile.com
Best Alternatives to Thunderbird
Microsoft Outlook, owned by Microsoft, is an incredible email client. It is available as a part of MS Office suite. Configuring this email client does not require much technical expertise. You can begin using it quickly right after installation. Furthermore, you can configure MS Outlook with the IMAP and POP3 accounts. The default file size of Outlook data file is 50 GB...

Social recommendations and mentions

Based on our record, Microsoft Outlook should be more popular than Intercom. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Microsoft Outlook mentions (11)

  • Gryphmail completely gone???
    It seems like there might be an issue for the UofG site that had the direct link to GryphMail. However, this is not the only way to access your school email. You can go to Outlook and sign in through there with you @uoguelph.ca address — this method works and I was able to access my GryphMail today. Source: about 1 year ago
  • Email activation
    If you've paid your confirmation deposit your email should be created (it can sometimes take 2-3 days). If you've activated your identikey you should be able to log in at https://outlook.live.com/owa/. Source: about 1 year ago
  • Whats your favourite app that can work as a calendar and also effectively time-block out tasks?
    In** 2013** the company I worked for decided that everyone needed to move to Microsoft. We all started to use Outlook and the rest of the Office suite. I really liked the Outlook calendar on the desktop as I could schedule tasks and calendar items (with a little tweaking). Unfortunately, that did not translate to mobile. So I began using paper printouts of my day to stay on task whenever I was away from my PC. Source: over 1 year ago
  • Power BI Training
    You also need a Power BI subscription for some of the labs. You can setup a free Microsoft 365 E5 trial here. Pro Tip: Don't use your real email address when setting up the trial. Create a free dummy email here. That way you can setup another free trial using a different dummy email address once the free trial runs out. Source: almost 2 years ago
  • is there a way to get just excel and not get 365??
    It’s free with the free version of Outlook. Kinda bare bones but works for most functions. Https://outlook.live.com/owa/. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Intercom and Microsoft Outlook, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Thunderbird - Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.

Drift - A messaging app that helps you grow your business.

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.