Software Alternatives, Accelerators & Startups

Intercom VS Duo Security

Compare Intercom VS Duo Security and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Duo Security logo Duo Security

Duo Security provides cloud-based two-factor authentication. Duo’s technology can be deployed to protect users, data, and applications from breaches, credential theft, and account takeover.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Duo Security Landing page
    Landing page //
    2023-09-26

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Duo Security videos

What is DUO Security 2FA and How it Works With Windows Remote Desktop

More videos:

  • Review - Powerful New Features from Duo Security
  • Review - An Introduction to Duo Security

Category Popularity

0-100% (relative to Intercom and Duo Security)
Customer Support
100 100%
0% 0
Identity And Access Management
CRM
100 100%
0% 0
Two Factor Authentication

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Duo Security

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Duo Security Reviews

20 Identity Management Solutions You Should Know
Used by WhatsApp and Etsy, Duo Security was designed with modern companies in mind. That means it prioritizes speed. The DuoMobile app, for instance, simplifies multi-factor authentication. Users can merely tap on a push notification instead of typing in an SMS code to complete their login. Duo also allows for a modern, mobile-friendly work culture by letting organizations...
Source: builtin.com

Social recommendations and mentions

Based on our record, Duo Security should be more popular than Intercom. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Duo Security mentions (31)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Duo.com — Two-factor authentication (2FA) for website or app. Free for ten users, all authentication methods, unlimited, integrations, hardware tokens. - Source: dev.to / 4 months ago
  • Additional computer log-in protection
    You could use Duo - https://duo.com/. It can be set to require MFA when logging in locally or only when logging in via RDP (or both). It's free for up to 10 users. Source: about 1 year ago
  • [Data-Mining] Upcoming tunnels from the May 23 patch
    A quick google tells me that Duo is a 2FA service from Cisco. Maybe that's what Anet is using to manage the 2FA in the launcher behind the scenes? Source: about 1 year ago
  • what do you use for ssh brute force protection: fail2ban or sshguard ? or something else ? for ubuntu and fedora
    I have Duo (https://duo.com) enabled on my internet facing SSH server. It sits behind sslh on port 443 and uses public key authentication only. Source: about 1 year ago
  • Duo MFA with Serverless API Gateway for authentication
    Our organization uses Duo, which is an MFA tool that competes with Okta. I created a serverless application with API Gateway and Lambda that gives users access to Salesforce resources where they can directly update records. This was a workaround for getting around Salesforce community clouds expensive community licenses. Source: about 1 year ago
View more

What are some alternatives?

When comparing Intercom and Duo Security, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Authenticator - Google Authenticator is a multifactor app for mobile devices.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Authy - Best rated Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.

Drift - A messaging app that helps you grow your business.

Azure Multi-Factor Authentication - Azure Multi-Factor Authentication helps safeguard access to data and applications while meeting user demand for a simple sign-in process.