Software Alternatives, Accelerators & Startups

Intercom VS DocuWare

Compare Intercom VS DocuWare and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DocuWare logo DocuWare

DocuWare is a next-gen document management system that is specially designed for transferring paper-based and digital assets into collective resources.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • DocuWare Landing page
    Landing page //
    2023-08-21

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

DocuWare videos

DocuWare: A customer perspective and demonstration

More videos:

  • Review - DocuWare Features and Capabilities
  • Review - DocuWare for Document Management

Category Popularity

0-100% (relative to Intercom and DocuWare)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
CRM
100 100%
0% 0
Office & Productivity
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and DocuWare

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

DocuWare Reviews

19 Best Online Documentation Software & Tools for 2023
DocuWare is another robust software documentation tool that deserves to be a part of this list. It helps you digitize business documents, thus saving your team a considerable amount of time and effort. The tool works across multiple browsers and lets you control the access rights of users to ensure top-notch security of your documentation.
The Top Alternatives to Bill.com
Docuware provides cloud document management and workflow automation that enables a company to digitize and secure business documents, then optimize processes. It also boasts self-learning intelligent indexing to match invoices with related P.O.’s. Docuware is a great solution to support your mobile workforce and securely archive critical forms.
Source: tipalti.com
Best Accounts Payable Software for 2022
Why we like it: DocuWare can capture and store invoices from any device or from scanned paper, email and mobile captures in a searchable file structure. You can get a non-cloud version if you prefer. The software integrates with 500 different applications, including QuickBooks, Sage, SAP, Oracle, Outlook and more. Support includes a knowledge base, community forums and a...

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

DocuWare mentions (0)

We have not tracked any mentions of DocuWare yet. Tracking of DocuWare recommendations started around May 2021.

What are some alternatives?

When comparing Intercom and DocuWare, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DocGen - Static website generator

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OnBase - OnBase is an enterprise content management and process management software suite.

Drift - A messaging app that helps you grow your business.

openSourceCM - Web-based legal document processing and contract management