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Zendesk VS DocuWare

Compare Zendesk VS DocuWare and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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DocuWare logo DocuWare

DocuWare is a next-gen document management system that is specially designed for transferring paper-based and digital assets into collective resources.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • DocuWare Landing page
    Landing page //
    2023-08-21

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

DocuWare videos

+ Add

DocuWare: A customer perspective and demonstration

More videos:

  • Review - DocuWare Features and Capabilities
  • Review - DocuWare for Document Management

Category Popularity

0-100% (relative to Zendesk and DocuWare)

Zendesk

DocuWare

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Office & Productivity
0 0%
Office & Productivity
100% 100

User comments

Share your experience with using Zendesk and DocuWare. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and DocuWare

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

DocuWare Reviews

19 Best Online Documentation Software & Tools for 2023
DocuWare is another robust software documentation tool that deserves to be a part of this list. It helps you digitize business documents, thus saving your team a considerable amount of time and effort. The tool works across multiple browsers and lets you control the access rights of users to ensure top-notch security of your documentation.
Source: www.proprofskb.com
The Top Alternatives to Bill.com
Docuware provides cloud document management and workflow automation that enables a company to digitize and secure business documents, then optimize processes. It also boasts self-learning intelligent indexing to match invoices with related P.O.’s. Docuware is a great solution to support your mobile workforce and securely archive critical forms.
Source: tipalti.com
Best Accounts Payable Software for 2022
Why we like it: DocuWare can capture and store invoices from any device or from scanned paper, email and mobile captures in a searchable file structure. You can get a non-cloud version if you prefer. The software integrates with 500 different applications, including QuickBooks, Sage, SAP, Oracle, Outlook and more. Support includes a knowledge base, community forums and a...
Source: www.nerdwallet.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

DocuWare mentions (0)

We have not tracked any mentions of DocuWare yet. Tracking of DocuWare recommendations started around May 2021.

What are some alternatives?

When comparing Zendesk and DocuWare, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DocGen - Static website generator

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OnBase - OnBase is an enterprise content management and process management software suite.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

openSourceCM - Web-based legal document processing and contract management

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