Software Alternatives, Accelerators & Startups

Intercom VS Craft CMS

Compare Intercom VS Craft CMS and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Craft CMS logo Craft CMS

Content management system built on Yii PHP Framework
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Craft CMS Landing page
    Landing page //
    2023-10-22

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Craft CMS videos

What is Craft CMS 3?

More videos:

  • Review - A Tour of the Craft CMS

Category Popularity

0-100% (relative to Intercom and Craft CMS)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
CRM
100 100%
0% 0
Blogging
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Craft CMS

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Craft CMS Reviews

Top 10 Web Content Management Systems
If you are not satisfied with non of these options, I encourage you to check out Craft CMS. An open-source powered all-in-one CMS, with highly active community for your needs. Cloudzy’s Craft CMS hosting, is a go to solution for all web admins and content publishers who are willing to manage their website with Craft CMS.
Source: cloudzy.com
34 Headless CMS That Should Be On Your Radar
Craft CMS features custom fields, drag-and-drop layout management, multi-site management, localization, asset management, live content previews, and a built-in image editor. Each user can also attain their own customizable dashboard.
Source: www.cmswire.com
9 Reasons I Think Craft is the Best CMS on the Market Today
Craft CMS is simple, minimalistic, agile and has every capability a modern CMS framework needs. Over the past ten years we have worked with every CMS you could think of (Wordpress, Drupal, Rails+ActiveAdmin, Ghost, Weebly, DjangoCMS, Jekyll, Joomla, Tumblr, Squarespace, Expression Engine, Statamic, Blogger)… here are the reasons why we’ve landed firmly with Craft as our №1...
Source: hackernoon.com

Social recommendations and mentions

Based on our record, Craft CMS should be more popular than Intercom. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Craft CMS mentions (31)

  • Different flavors of content management
    The most typical approach is having a CMS admin panel sit somewhere on the server; everyone with an account uses this. This is a very convenient approach, especially when working with a team. This way, many people can work on different articles simultaneously without worrying about potential conflicts or overwriting stuff. The only con is related to security - everyone can try to get inside, and if you forget to... - Source: dev.to / 10 months ago
  • Go with PHP
    PHP has a lot of top tier CMSes. IMHO bunch of them are even better than Statamic. Craft CMS (https://craftcms.com/) is a lot more mature database based CMS. Kirby (https://getkirby.com/) is better at flat-file and has a lot better admin interface. Twill (https://twillcms.com/) is better integrated in Laravel and is fully open-source. Statamic mostly feels like it's sitting besides Laravel and they call themselves... - Source: Hacker News / about 1 year ago
  • Stack to build and deploy a fully functional personal blog?
    You're basically looking for any CMS that supports headless mode. E.g. Strapi (https://strapi.io/, NodeJS based), CraftCMS (https://craftcms.com/, PHP based) or countless others. Source: about 1 year ago
  • A mate of mine built a cool little Tottenham Database showing the history of spurs.
    It's built on Craft CMS. Makes the relationships between elements (a match and a player, for example) super easy. Source: over 1 year ago
  • Creating a CMS with React, what should I look at?
    Is there a reason you aren’t using an existing CMS? There’s a lot that provide all the UI functionality you are talking about and then expose it via a API to be consumed in your front end. https://craftcms.com is one option I’ve had good success with. Source: over 1 year ago
View more

What are some alternatives?

When comparing Intercom and Craft CMS, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Drupal - Drupal - the leading open-source CMS for ambitious digital experiences that reach your audience across multiple channels. Because we all have different needs, Drupal allows you to create a unique space in a world of cookie-cutter solutions.

Drift - A messaging app that helps you grow your business.

Statamic - Build better, easier to manage websites. Enjoy radical efficiency. It's everything you never knew you always wanted in a CMS.