Software Alternatives, Accelerators & Startups

Intercom VS Amazon

Compare Intercom VS Amazon and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Amazon logo Amazon

Online shopping from the earth's biggest selection of books, magazines, music, DVDs, videos, electronics, computers, software, apparel & accessories, shoes, jewelry, tools & hardware, housewares, furniture, sporting goods, beauty & much more
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Amazon Landing page
    Landing page //
    2023-07-20

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Amazon videos

10 Best TOP-RATED Amazon Products YOU NEED!

More videos:

  • Review - I Bought 10 Products With The FUNNIEST Amazon Reviews!
  • Review - AMAZON REVIEWS
  • Review - The Disturbing Case of the Amazon Review Killer
  • Review - The Amazon Review Scandal
  • Review - The Wildest Amazon Reviews Ever Written

Category Popularity

0-100% (relative to Intercom and Amazon)
Customer Support
100 100%
0% 0
eCommerce
0 0%
100% 100
CRM
100 100%
0% 0
eCommerce Platform
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Amazon

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Amazon Reviews

  1. I will like it and I also recommend others to follow this platform. But there is no direct relationship with customers, high operating costs and no control over the refund policy

    🏁 Competitors: eBay
    👍 Pros:    Best customer support|best ui experience|easy to order and tracking
  2. Nice shopping experience with Amazon

    Amazon has best shopping experience with us. Everything in this platform is very nice. It provides best shopping experience in India, has provides biggest selections of products, books, software reach and shows best movies, latest podcasts music and everything is nice for us. I like Amazon and also refer others to follow that platform. But there is no direct customer relationship, has high operations cost and there is no control over return policies.

    🏁 Competitors: Flipkart, Myntra, Alibaba, eBay
    👍 Pros:    Best online shopping app in india|Best customer support|Best ui experience|Easy to order and tracking
    👎 Cons:    No control over return policies|No direct customer relationship|High operation costs|No opportunity for branding

25 Best Sites Like eBay To Sell and Buy Stuff in 2022
If you choose FBA, you send your products to an Amazon fulfillment center, and they take care of the rest: picking, packing, shipping, and customer service.
Top 5 Trusted B2B Marketplaces of India in 2022
Amazon established Amazon Business in 2015; This marketplace is targeting to enterprises in education, healthcare, hospitality, and various other industries to fulfil their wholesale buying requirements. It offers purchasing solutions for any size of a registered business.
Best eBay Alternatives for You to Consider in 2022
Being known as one of the world’s most visited websites, Amazon has massively expanded its products, from selling books only to providing millions of items across a wide range of product categories. Similar to eBay, Amazon has accumulated a massive customer base as the wide product range has attracted millions of visitors to this site every day. However, remember that this...
15+ Best eBay Alternatives to Try in 2022
Amazon provides a massive customer base which can turn out to be a boon for your business. But remember that the unmatched customer base also warrants higher fees and fierce competition. Unlike eBay, Amazon is fully retail setup, which plays an essential role in expediting sales with fixed prices.
Running Out of Room in Dropbox? Here are 11 Dropbox Alternatives That Offer WAY More Free Cloud Storage
One nice feature of Amazon cloud is that pictures that are taken with a phone can be saved there and can still be accessed once the picture is deleted from the phone. Amazon Cloud also has an automatic back-up feature that saves pictures in the cloud so they are safe even if the phone is lost or damaged.

Social recommendations and mentions

Based on our record, Amazon seems to be a lot more popular than Intercom. While we know about 2896 links to Amazon, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Amazon mentions (2896)

  • Need a good decaf and regular tea in the US?
    The voltage of mains electricity in the USA is half that of the UK, which effectively caps the power of appliances (at least those not plugged into a separate high voltage circuit). Search for fast boil kettles on amazon.co.uk and you'll get a range of 3000W options to choose from, search for the same on amazon.com and you'll return 1500W results. Source: 5 months ago
  • Just a bit of a rant but what the fuck?? I was hoping for a price drop bit instead it sky rocket? Im such an idiot i couldve bougth it at 251 but instead was waiting for it to drop and this shit happens FML why why why why
    Are you using you using your regions version of amazon? Check amazon.com its almost always cheaper and right now I can get the card delivered to new Zealand for 232 euros. Source: 5 months ago
  • Where are the best/cheapest places to shop?
    I do amazon.com and .ca (I mostly only buy if it's shipped & sold by amazon or atmost shipped by so I can track/refund easier) as well as hlj but shipping and handling usually ends up costing more than the kits I'm buying lol... Source: 5 months ago
  • What the Google overlords don't want you to see
    I mean, if you try to search for something simple like "buy flashlight", you get like 15 amazon.com results on the first page. So if you're trying to find a quality product from a company that specializes in making just that particular thing, so you can avoid all the Chinese sellers on amazon, you sometimes can't. Ever since I've learned about how shitty the work conditions were at amazon, I have tried to avoid... Source: 5 months ago
  • Where to buy German-language books in USA
    Also check kindle unlimited for German titles. If they are KU in Germany they usually are as well in the US. You use your US account on amazon.com to then read german literature. If the genre you are interested in has a category, scroll down the sidebar, you might see german as well. Source: 5 months ago
View more

What are some alternatives?

When comparing Intercom and Amazon, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

eBay - Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Walmart - Find quality products at unbeatable prices at home, in our stores or on the go.

Drift - A messaging app that helps you grow your business.

Etsy - Buy and sell handmade or vintage items, art and supplies on Etsy, the worlds most vibrant handmade...