Haystack Analytics
LinearB
GitPrime
Waydev
Swarmia
CodeClimate
Athenian
Teamplify
Zendesk
Freshdesk
Intercom
HelpScout
LiveAgent
Crisp Chat
tawk.to
Zoho Desk
Haystack is a real-time delivery analytics platform designed for engineering leaders like CTOs, VPs of Engineering, Directors of Software Engineering, and Engineering Managers. Haystack provides actionable insights that enable data-driven decision-making, aligning engineering performance with business objectives. Haystack platform integrates seamlessly with essential developer tools like GitHub and JIRA, offering a comprehensive view of team productivity and delivery efficiency.
Leading companies like AngelList, Shutterstock, Schneider Electric, and many more trust Haystack to optimize their development processes. By transforming historical Git data into objective insights, we help you identify bottlenecks and visualize trends, ensuring timely project delivery and sustained business growth. Our analytics dashboard allows you to monitor critical metrics such as cycle time, making it easier to spot inefficiencies before they escalate into costly delays.
Haystack helps engineering leaders to mitigate risks and improve workflow efficiency. With a unified view of the entire delivery lifecycle, you can track KPIs, compare performance trends, and make informed decisions that drive measurable outcomes. Our platform goes beyond merely measuring productivity; it equips you with the tools to foster continuous improvement and innovation within your teams.
Designed to scale with your organization, Haystack is the competitive advantage that data-driven engineering teams need to thrive. By leveraging analytics, you can transform your engineering operations, enhance collaboration, and accelerate your path to market success. Join top companies in harnessing the power of Haystack for a more efficient and effective engineering process.
Haystack Analytics ZendeskZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
Haystack Analytics's answer
Engineering Leaders and Managers
We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything — ticketing, chat, reporting, multi-channel support — however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isn’t very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasn’t as quick or helpful as you’d hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Based on our record, Zendesk should be more popular than Haystack Analytics. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Heads up: site is not loading. Ios Safari & macOS Chrome. Mixed Content: The page at 'https://usehaystack.io/' was loaded over HTTPS, but requested an insecure favicon 'http://www.usehaystack.io/favicon.ico'. This request has been blocked; the content must be served over HTTPS. - Source: Hacker News / over 5 years ago
Hey HN! I'm Julian, co-founder of Haystack (https://usehaystack.io). We’re building one-click dashboards and alerts using Github data. While managing teams from startups to more established companies like Cloudflare, my cofounder Kan and I were constantly trying to improve our team and process. But it was pretty tough to tell if our efforts were paying off. Even tougher to tell where we could improve. We tried... - Source: Hacker News / over 5 years ago
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 3 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 4 years ago
LinearB - LinearB delivers software leaders the insights they need to make their engineering teams better through a real-time SaaS platform. Visibility into key metrics paired with automated improvement actions enables software leaders to deliver more.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
GitPrime - GitPrime uses data from any Git based code repository to give management the software engineering metrics needed to move faster and optimize work patterns.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Waydev - Waydev analyzes your codebase from Github, Gitlab, Azure DevOps & Bitbucket to help you bring out the best in your engineers work.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support