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GraphComment VS Smartlook

Compare GraphComment VS Smartlook and see what are their differences

GraphComment

AI-moderated comment system for WordPress and any website — blocks spam, includes AI moderation on every plan, no ads, and syncs comments back to your database.

Rating
0 reviews
Pricing
Freemium Free trial $25 / Annually ((Free / $29 mois-$25 an / $59 mois-$51 an, add-on IA +$19))
Alternatives Is it good?
Smartlook

Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

Rating
0 reviews
Pricing
Freemium Free trial
Alternatives Is it good?
ReleasePad
Changelog software that turns GitHub commits into release notes your users actually see — inside your app. Built for founders and teams who ship fast. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Smartlook might be a bit more popular than GraphComment. We know about 2 links to it since March 2021 and only 2 links to GraphComment.

social mentions
2 vs 2
Commenting Service popularity
100% vs 0%
alternatives listed
46 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

GraphComment
Smartlook
Website graphcomment.com smartlook.com
Pricing
Freemium Free trial $25 / Annually ((Free / $29 mois-$25 an / $59 mois-$51 an, add-on IA +$19)) Official pricing
Freemium Free trial Official pricing
Platforms
Wordpress Web SaaS
—
Company Startup from France · 2015 Startup from the Czech Republic · 10 - 19 employees · 2016
Listed in
Commenting Service Feedback Collaboration Project Management +1
Web Analytics Analytics Heatmaps Visitor Recordings Conversion Funnels Event Tracking User Analytics User Monitoring UX User Experience Form Analytics Mobile Analytics Mobile Recordings Mobile Testing Mobile Heatmaps +12

About GraphComment and Smartlook

In their own words, as submitted to SaaSHub.

GraphComment
Smartlook

GraphComment is an AI-moderated comment system for WordPress and any website. Spam blocked at the source — the native comment endpoint is closed to bots, so spam is stopped structurally, not just filtered. AI-assisted moderation on every plan — flags toxic, spammy or borderline comments in...

Read more about GraphComment

Smartlook is a qualitative analytics solution for web and mobile helping over 250,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork....

Read more about Smartlook

Features and specs

What each product offers, as listed by its team.

GraphComment 7 features
Smartlook 10 features
  • Structural Anti-Spam
    Closes the native comment endpoint so spam bots are blocked at the source — not just filtered — with no CAPTCHA for your readers.
  • AI Moderation Assist
    Reads each comment in context and flags toxic, spammy or borderline content with a suggested decision. Included on every plan; your moderators keep the final say.
  • Comments in Your Own Database
    Every comment syncs back into your WordPress database — no lock-in, full export anytime.
  • Ad-Free & Privacy-First
    No ads and no tracking on any plan. EU-hosted, GDPR-compliant, with a public DPA.
  • Near-Native Performance
    Lazy-loaded widget keeps Core Web Vitals close to a page with no comments at all.
  • One-File Migration
    Import your existing comments from Disqus or wpDiscuz in a single file.
  • Engagement Tools
    Nested Bubble Flow threads, votes, real-time updates, guest & social login, dark mode, 21 languages.
  • Comprehensive Analytics
    Smartlook provides detailed insights through session recordings, heatmaps, and event tracking, which helps businesses understand user behavior deeply.
  • User-Friendly Interface
    The platform is easy to navigate, making it accessible for users who may not be experienced with analytics tools.
  • Real-Time Data
    Smartlook offers real-time data monitoring, which allows businesses to promptly identify and address issues as they occur.
  • Cross-Platform Support
    The tool supports web, iOS, and Android platforms, enabling businesses to track user behavior across different devices seamlessly.
  • Advanced Filtering
    Users can apply advanced filters to their data, which helps in segmenting users and understanding specific behaviors more accurately.
  • Integrations
    Smartlook integrates with various third-party tools like Google Analytics, Slack, and others, providing a more versatile analytical environment.
  • Session Recordings
    Smartlook provides detailed session recordings for mobile apps, allowing teams to watch real user interactions, see exactly how users navigate through the app, and identify usability issues or friction points in the user experience.
  • Heatmaps for Mobile
    The platform offers touch heatmaps specifically designed for mobile apps, helping teams visualize where users tap, scroll, and interact most frequently, enabling data-driven UI/UX design decisions.
  • Event-Based Analytics
    Smartlook allows you to track custom events and user actions without requiring extensive coding, making it easier to monitor funnels, conversions, and key user behaviors within the mobile app.
  • Crash and Anomaly Detection
    The tool helps identify crashes and anomalies by linking session recordings to error events, enabling developers to see exactly what the user was doing before a crash occurred, which significantly speeds up debugging and issue resolution.

Possible disadvantages

  • Data Privacy Concerns
    Recording user sessions could potentially raise privacy issues if not managed correctly, requiring strict adherence to data protection regulations.
  • Learning Curve
    Even with a user-friendly interface, new users might still encounter a learning curve when trying to utilize all features effectively.
  • Cost
    While offering a free tier, the costs can add up for premium features or advanced usage, which might be a constraint for smaller businesses.
  • Performance Impact
    The presence of session recording scripts can sometimes slow down website performance, affecting the user experience negatively.
  • Limited Free Plan
    The free plan comes with limitations in terms of data retention and the number of sessions that can be recorded, which might not be sufficient for larger businesses or detailed analysis.
  • Privacy and Compliance Concerns
    Capturing session recordings on mobile apps raises significant privacy concerns. Teams must carefully configure data masking and ensure compliance with GDPR, CCPA, and app store privacy policies, which adds complexity to implementation.
  • Data Sampling at Scale
    For apps with high traffic volumes, Smartlook may sample data rather than capturing every session, which means some user interactions could be missed and analytics may not represent the full picture of user behavior.
  • Learning Curve for Advanced Features
    While basic session playback is straightforward, setting up advanced features like custom event tracking, funnel analysis, and proper data filtering requires technical knowledge and time investment, which can slow down initial adoption.

Analysis

An editorial look at what each product does well and who it suits.

GraphComment
Smartlook

No analysis of GraphComment yet.

Overall verdict

  • Smartlook is generally well-regarded for its comprehensive analytics capabilities, ease of integration, and intuitive user interface. It offers valuable data and insights that can help businesses enhance their digital platforms. While some users have noted occasional issues with data accuracy or performance, the overall feedback is positive, making it a suitable tool for many organizations.

Why this product is good

  • Smartlook is a digital analytics tool designed for websites and mobile apps to help businesses understand user behavior through features like session recordings, heatmaps, event tracking, and conversion funnels. These functionalities provide insights into user interactions and can help identify areas for optimization, improve user experience, and increase conversion rates.

Recommended for

  • E-commerce businesses looking to understand customer behavior
  • Product managers aiming to optimize user experience
  • Marketers who need to analyze conversion rates and funnels
  • UX/UI designers focused on improving website or app interfaces
  • Businesses seeking to identify and troubleshoot technical issues quickly

Videos

Walkthroughs and reviews on video.

GraphComment 4 videos + Add
Smartlook 3 videos + Add

How to Transform WordPress Commenting System with GraphComment

More videos

  • - GraphComment Review. Plugin Settings
  • - What is Graphcomment ?
  • - GraphComment, NiftyGridZPro, WP Rollback, Export Plugin Details plugins in Episode 394

Smartlook - Get an insider look

More videos

  • - Join the TurboTax SmartLook Team
  • - With TurboTax SmartLook, You're Never Alone

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
GraphComment
Smartlook
100% 100%
Commenting Service
0% 0%
0% 0%
Web Analytics
100% 100%
100% 100%
Feedback
0% 0%
0% 0%
Analytics
100% 100%

Questions & Answers

As answered by people managing GraphComment and Smartlook.

Who are some of the biggest customers of your product?

GraphComment's answer

Orange France Info 20 Minutes Les Échos Nice-Matin Il Post Reworld Media Psychologies

What makes your product unique?

GraphComment's answer

GraphComment is the only WordPress comment system that blocks spam structurally: it closes the native comment endpoint so bots are stopped at the source, not just filtered — no CAPTCHA for your readers. AI-assisted moderation is included on every plan, even the free one. And unlike hosted platforms, every comment syncs back into your own WordPress database, so you never lose your data. No ads, no tracking, EU-hosted and GDPR-compliant.

Why should a person choose your product over its competitors?

GraphComment's answer

Compared to Disqus, GraphComment shows no ads and never monetizes your readers' data. Compared to wpDiscuz, features like AI moderation, customization, themes and dark mode are included rather than sold as paid add-ons. You get structural anti-spam, AI-assisted moderation on every plan, near-native Core Web Vitals, and full ownership of your comments in your WordPress database. The free plan includes every feature; paid plans start at $29/mo.

How would you describe the primary audience of your product?

GraphComment's answer

Publishers and website owners who want an engaged, well-moderated comment section without spam, ads or tracking — from independent blogs and mid-sized WordPress sites to news media handling large comment volumes. It fits anyone who takes reader discussion seriously and wants to keep control of their data.

What's the story behind your product?

GraphComment's answer

GraphComment was built to solve comment moderation and spam at scale for online media. The same infrastructure that powers comment sections handling millions of comments a month for national media is now available to every WordPress site — with structural anti-spam and AI-assisted moderation included.

Which are the primary technologies used for building your product?

GraphComment's answer

GraphComment is a cloud (SaaS) platform: a lightweight JavaScript widget that embeds on any website, plus an official WordPress plugin (PHP). The backend runs on Node.js with a real-time layer for live updates, and AI moderation combines large language models with a contextual analysis layer. Hosted in the EU.

User comments

Share your experience with using GraphComment and Smartlook. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

GraphComment no reviews yet
Smartlook no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

GraphComment 2 mentions
Smartlook 2 mentions
  • Can static websites use an API for users to interact with? Does this make it a dynamic website?
    Yes, this could be an embed on your page using something like https://graphcomment.com/ or an API that you set up on your own server. Source: over 5 years ago
  • How to add comments to your Gatsby blog
    GraphComment works similarly to other comment systems like Disqus. They host the comments for you, and allow users to create an account with a username and avatar on their platform. They provide a free tier for up to 1 million data loads... - Source: dev.to / over 5 years ago

Alternatives to GraphComment and Smartlook

When comparing GraphComment and Smartlook, you can also consider the following products.

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