Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   Competitors: HelpScout, Zendesk

   Pros:    Straightforward|Free basic plan

   Cons:    Missing a feature

ZenStack Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 3 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

ZenStack mentions (20)

• Prisma vs Drizzle vs ZenStack: Choosing a TypeScript ORM in 2026

  But the TypeScript ORM space has quietly matured. Drizzle emerged as a serious alternative for developers who felt Prisma was too opinionated. And ZenStack v3 just completed a full rewrite that positions it not just as an ORM, but as a full-stack data layer. - Source: dev.to / 5 months ago

• Your Stack Choice Is Coding Agent's Safety Net

  ZenStack is a TypeScript toolkit centered around a (Prisma-like) schema language called ZModel. In ZModel, you define your data model, access control rules, and validation constraints in a single file:. - Source: dev.to / 6 months ago

• What would a "permissions-first ORM" look like? Looking for spec feedback

  I haven't read through the entire thing yet, but looks conceptually similar to Zenstack (https://zenstack.dev) with the auth plugin and auto-generated APIs, so I'd be interested in a comparison with that. Fwiw, I went down the path of trying to do something similar with Drizzle and gave up since it was in such a state of flux (this was last year). There are (were) a ton of edge cases around trying to add automatic... - Source: Hacker News / 7 months ago

• How to Build AI Agents to Enhance SaaS With Minimal Code and Effort

  ZenStack - Full-stack toolkit with access control. - Source: dev.to / over 1 year ago

• A Principled Approach to Querying Data – A Type-Safe Search DSL (TypeScript)

  Nope sorry it was zenstack https://zenstack.dev/. - Source: Hacker News / over 1 year ago