Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Keygen should be more popular than Freshdesk. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Keygen | Front-end Engineer | Full- or part-time | Remote (US only) | https://keygen.sh Keygen is an open, source-available software licensing and distribution API built and run by myself. I'm a bit stretched thin in terms of front-end and support. I have a big front-end redesign code-named Portal on the roadmap that I haven't been able to make much progress on over the last couple years. I'm looking for somebody... - Source: Hacker News / about 17 hours ago
Absolutely lovely website you have at https://keygen.sh/ Did you write that as well or outsource it? - Source: Hacker News / 22 days ago
Took me a bit to realize it's licensing as in managing enterprise license keys 'C1B6DE-39A6E3...', not licensing as in MIT/GPL/etc. https://keygen.sh/ Does anyone know a minimal, alternative licensing solution appropriate for a tiny startup? One where the license key is the only form of user authentication. Is there a cheap service available? Or is it easy to roll a custom solution. - Source: Hacker News / 23 days ago
I run a business called Keygen [^0], and own the @keygen namespace on npm. We’re working on a Node SDK, so this isn’t good to hear. I’ll open up a discussion with them and see what we can do. [^0]: https://keygen.sh. - Source: Hacker News / 12 months ago
I run https://keygen.sh by myself. I built it about 7 years ago and started running it on the side. I went full-time on it in 2020 when it got too big to run on the side. As for trends -- the market is a bit slower these days due to the current economic environment. I've noticed smaller businesses have had a tougher time buying (and staying on), while enterprises have had an uptick. - Source: Hacker News / about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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