Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Tinybeans Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Tinybeans mentions (7)

• Photos of the kids for grandparents?

  Been using TinyBeans for several years but they just doubled their price with no additional service. Source: over 3 years ago

• Please think before posting pics of your children

  If you don't want to be locked into the Apple ecosystem, I've heard good things about https://tinybeans.com/ for the same purpose. Source: over 3 years ago

• Where do people store their photos/videos these days?

  We use Tiny Beans, which acts like a closed-circuit social media app, allowing us to share our photos and videos with friends and family in a more private way. It used to be free, but IIRC last year they tried to monetize, resulting in a bit of a confused brand and website with useless articles, but the photo/video sharing app and browser platform is nice and, in our opinion, worth the small yearly fee. Source: over 3 years ago

• Favorite websites for anything kid related

  I LOVE mommypoppins! There is a very similar one called tiny beans. Source: about 4 years ago

• Things to do with baby ideas??

  Perhaps if you are in one of the cities listed you could check mommypoppins.com or tinybeans.com for things around your area. Source: about 4 years ago