Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

SharpKeys Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

SharpKeys mentions (53)

• I Hate (Most) Keyboard 'Fn' Keys

  You can remap the keys so that "Special: Power" key button does nothing.. Or even to the original function (on my keyboard it would mean Volume Down would be F12 instead). One Windows software to do that: https://github.com/randyrants/sharpkeys / https://apps.microsoft.com/detail/xpffcg7m673d4f?hl=en-US On Linux, heck it's Linux, for sure it's doable. - Source: Hacker News / about 1 month ago

• Shortcut for rotating canvas by 15° left or right without a mouse

  I don't like using my mouse while drawing and I couldn't find how to do this anywhere, but luckily when I was about to give up I achieved it! So, for this you'll need a program called SharpKeys. You can download it here: https://github.com/randyrants/sharpkeys/. Source: over 2 years ago

• Caps Lock Behaviour Disabled in Gnome

  Sharpkeys can swap keys, the readme says as much: > Things that SharpKeys will do: > ... > Allow you to swap two keys with each other - e.g. You can swap Left Windows with Left Control and vice versa I do have a vague recollection of Sharpkeys previously saying that it couldn’t, but that I tried and it worked. Long time since I last used Windows though. - Source: Hacker News / almost 3 years ago

• Total Commander

  > Total commander isn’t FOSS. I'm aware of that. There are lots of FOSS equivalents, though. Including, I believe, on Windows. Wikipedia lists 23 of which I think -- haven't checked -- the majority are FOSS. https://en.wikipedia.org/wiki/File_manager#Orthodox_file_managers > Ironically windows 11 can’t do vertical taskbars. True. Easily fixed with Explorer Patcher, though. Which, ironically, is FOSS. > And... - Source: Hacker News / almost 3 years ago

• Learn AutoHotKey by stealing my scripts

  Remapping Capslock to Control: Windows: https://github.com/randyrants/sharpkeys Ubuntu Linux (don't know about other Linuxes): /usr/share/X11/xkb/symbols/pc

      key  { [ Caps_Lock  ] };

  . - Source: Hacker News / almost 3 years ago