Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Reference.com Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Reference.com mentions (13)

• Name a player who is a “legend” for your team, but was never that good

  This wasn't for my team but, I was looking in this comment section for any mention of Billy Butler. Couldn't find any after maybe 2-3 minutes of looking. I remembered him being better than his stats on baseball-reference.com say he is. Maybe that was because I used to play a lot of MLB 2K11 when I was a younger. Source: over 3 years ago

• [Newbie] Is my Powered USB Hub too close to my HF+ Discovery?

  You can use WSJT-X,FLDigi,and other programs with the sdr software,but I'm no help there,as I use ham transcievers for digital. Look on radio https://reference.com for just about anything that you're interested in. It even has a state by state section.along with a database for cities and counties. You can spend a long time on that site,and learn a lot. Source: almost 4 years ago

• [US] This or That? - Which of these baby animals is known as a pup? [08-15-2022]

  I think a lot of this depends on the site from where Microsoft culls their answers. For rat, the first that pops up when selecting it says a baby rat is a "kit," but if you search, it changes. Squeaks and nibbles says, "A baby rat is called a kitten or a pup," whereas reference.com says "a baby rat is called a pup.". Source: about 4 years ago

• Michael Kay on the Rich Eisen Show: "The #Yankees will not overpay for Aaron Judge, Based on what I've been hearing around Aaron Judge wants to be the highest paid position player, and would want $36M+ a year"

  Baseball reference.com shows him at 0 runs on defense, so perfectly average. NOt sure what you're looking at. I suppose statcast? I will have a look there. Source: about 4 years ago

• The conspiracy chart. Flat earth is exactly where I expected to find it.

  The TOP response (reference.com) says 800f open air to 1500 ideal. Source: about 4 years ago