Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Prerender Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Prerender mentions (40)

• Help needed with Vue website and Google indexing

  What framework or service are you using to pre-render your content? Check out https://nuxt.com and https://prerender.io if you're not using something like this already. Source: about 3 years ago

• What are the challenges of creating a search engine friendly website in React?

  The best option is going to be using SSR using Next.js/Vite SSR/similar as others have mentioned. If you do want to stick to an SPA though (vanilla React + Vite/CRA), make sure your meta tags are set dynamically, and you can definitely pre-render (using prerender.io for example) as well. Source: over 3 years ago

• What are the challenges of creating a search engine friendly website in React?

  If you don't go with Next, you'll want to make sure that you're properly setting all your page titles, meta descriptions, and tags with something like react-helmet (or whatever the newer fork of it is called) and prerendering with prerender.io or something. Source: over 3 years ago

• Is there a workaround for a client side react app and search engine indexing?

  Thank you for the comment. I'll investigate prerender.io. I think we'll most likely change the architecture, but if we continued the developers recommended next.js. Source: over 3 years ago

• Is there a workaround for a client side react app and search engine indexing?

  Depending on how many pages you have, that can get expensive. You can get around the cost by implementing prerender.io as a stopgap (to start getting your pages indexed again -- this can take precious time) and then work your way towards a node instance that handles the static rendering for you. There are lots of tutorials on this, but they depend on which instance of React you're working in. Source: over 3 years ago