Sphinx Search VS Freshdesk

Sphinx Search Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Sphinx Search mentions (10)

• Best 5 Ecommerce Search Engines for Developers

  Sphinx is a search engine that can be integrated into a website to provide advanced search functionality such as full-text, Boolean, and faceted search. It is a powerful open-source search engine that can handle large amounts of data and quickly return results. - Source: dev.to / about 1 year ago

• Question about embedding for search vs clustering applications

  Have been using Sphinx. It does some processing around suffixes, tenses, and so on, and looks at word proximity (BM25), but is definitely limited. Source: about 1 year ago

• grep like search with preprocessing

  Lucene is the thing you think you need. Elastic Search is a nice wrapper for it. But these are Java, so maybe you want Sphinx Search (C++) or MeiliSearch (Rust). Source: over 1 year ago

• Search MySQL table for multiple keywords and return number of occurrences for each keyword per row

  Using a natural language search will almost certainly be a better solution and PHP may not be the best tool for this task. Figure out how you are going to get the text out of the PDF and where you are going to put it. Look at things like sphinx and full text search in boolean mode for doing the keyword matching. Source: over 1 year ago

• How to do a Scryfall-like search?

  In practice though you don't do any of this, you get a library to do it for you. I've used Sphinx Search in the past for some fairly hefty (In the order of terabytes), and there's a good book covering how to get it all set up and started. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago