Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Plotaroute Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Plotaroute mentions (16)

• Technical question: Is there a GPX editor software (or web-service) that has functionality to export a track file with automatically added "turn after turn" notifications?

  The track in the picture was exported from gpsies, then imported into plotaroute.com Thanks! Source: over 3 years ago

• How do you plan and train for long runs?

  My watch is a basic Garmin Forerunner 35 with my map functionality or turn/directions capability. If I'm running somewhere new (somewhere I need to drive to or in a different city) I'll occasionally use plotaroute.com to plot my route and either write the turns down on a small piece of paper I'll carry and glance at periodically or download the GPX file and upload it to use in the rungo app. That app gives audible... Source: almost 4 years ago

• iwtl how to run a 12 min mile

  2: work towards walking ~2 miles in those 30 minutes (see plotaroute.com or strava to find distance). Consider adding 1-3x per week strength training, such as the minimal routine at r/bodyweightfitness. Source: almost 4 years ago

• Apps to plan hiking/trail running routes to follow with a smartwatch (Garmin Fenix)

  In other post I've been sugested to use plotaroute.com and I'm really liking it, a lot. Source: almost 4 years ago

• GPS accuracy

  Short of using a physical tool to measure the route, your best option is to use an online tool like plotaroute.com to plot the route you took. Hopefully one of the apps is consistently more accurate than the other. Different apps on the same phone may indicate slightly (or significantly) different routes. That's because of differences in how each app gathers GPS coordinates at different times and frequencies, how... Source: almost 4 years ago