Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

NoScript Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

NoScript mentions (60)

• So Reddit has decided that plain HTML is unsafe

  Here is the recommend app for this, used primarily by the Tor browser. https://noscript.net/ I use this on news sites to get rid of the paywall. - Source: Hacker News / about 19 hours ago

• I'm more proud of these 128 kilobytes than anything I've built since

  Let me show you the light https://noscript.net/. - Source: Hacker News / about 1 year ago

• How to Incapacitate Google Tag Manager and Why You Should (2022)

  NoScript seems like the go-to addon https://noscript.net/ It has pretty advanced features but also basic ones that allow you to block scripts by source. - Source: Hacker News / about 1 year ago

• How to Incapacitate Google Tag Manager and Why You Should (2022)

  Use a whitelist-based extension such as NoScript: https://noscript.net You can then enable just enough JS to make sites work, slowly building a list of just what is necessary. It can also block fonts, webgl, prefetch, ping and all those other supercookie-enabling techniques. The same with cookies. I use Cookie AutoDelete to remove _all_ cookies as soon as I close the tab. I can then whitelist the ones I notice... - Source: Hacker News / about 1 year ago

• Multiple Russia-Aligned Threat Actors Actively Targeting Signal Messenger

  > In each of the fake group invites, JavaScript code that typically redirects the user to join a Signal group has been replaced by a malicious block containing the Uniform Resource Identifier (URI) used by Signal to link a new device to Signal (i.e., "sgnl://linkdevice?uuid="), tricking victims into linking their Signal accounts to a device controlled by UNC5792. Missing from their recommendations: Install No... - Source: Hacker News / over 1 year ago