Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   Competitors: HelpScout, Zendesk

   Pros:    Straightforward|Free basic plan

   Cons:    Missing a feature

Hyper Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 3 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Hyper mentions (46)

• Ratty – A terminal emulator with inline 3D graphics

  Or Terminal is already a full featured web browser? https://hyper.is/. - Source: Hacker News / 4 months ago

• Show HN: Hyper – Standards first React alternative

  I wish open-source projects checked to see if other projects share the same name. Especially since there are packages in NPM already about hyper. https://hyper.is/ has been around for a while and is kind of big. - Source: Hacker News / over 1 year ago

• How to make your terminal looks Splendid

  WARP First thing, we need to choose the best terminal app to do this, I usually use one called Hyper Term, but in the last months I've been using another one called Warp terminal, I started to use it because it is an AI powered terminal, basically we can use the terminal AI to get the best bash commands, and improve ours shell scripts and commands, that why I chose it for this tutorial. So we need to download it. - Source: dev.to / almost 2 years ago

• Leveraging Wasp for full-stack development

  A modern terminal shell such as zsh, iTerm2 with oh-my-zsh for Mac, or Hyper for Windows. - Source: dev.to / over 2 years ago

• Terminal commands I use as a frontend developer

  I am using iTerm2 on my macOS. Other available options are Hyper and VS Code’s inbuilt terminal, which I sometimes use for quick tests. You can open a terminal in VS Code by using the keyboard shortcut CMD + J or CTRL + J on Windows, or View → Terminal. - Source: dev.to / over 2 years ago