Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

HourStack Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

HourStack mentions (4)

• Show HN: General Task, a free task manager for builders (beta)

  This is a solid take on task management. We've got some similar features in https://hourstack.com with dragging and dropping tasks from other platforms into a calendar (team or personal). However, our focus is on tracking time against those tasks once scheduled and then reporting, invoicing, etc. Against the work completed. So different end goals. Best of luck to you as it looks like you've got a great start. - Source: Hacker News / over 3 years ago

• Search fo a day Planer with one importan funktion.

  I would take a look at Plan (free), Hourstack (paid) or Sunsama (paid). Source: over 4 years ago

• Ask HN: How do you track your billable working hours?

  The team and I are building HourStack - https://hourstack.com. We are focused on scheduling and tracking time at the task level, which works well with billable hours. We also integrate with task, event, and issue platforms so you can drag existing tasks onto your calendar to schedule and track time against them. This can be quite nice when working with clients across different platforms like Asana, Trello, and... - Source: Hacker News / almost 5 years ago

• Be happier with your time by tracking how you spend it...

  Calendars - newdaynew.me or hourstack.com- calendar tracking is useful, but does make things rigid and remove some flexibility or freedom to how you spend you day - like putting in your calendar 3 hours of X when you may not be in the best mood to do that. Source: about 5 years ago