Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   Competitors: HelpScout, Zendesk

   Pros:    Straightforward|Free basic plan

   Cons:    Missing a feature

Flightcontrol.dev Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 3 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Flightcontrol.dev mentions (5)

• Reclaim the Stack

  Since DHH has been promoting the 'do-it-yourself' approach, many people have fallen for it. You're asking the right questions that only a few people know they need answers to. In my opinion, the closest thing to "reclaiming the stack" while still being a PaaS is to use a "deploy to your cloud account" PaaS provider. These services offer the convenience of a PaaS provider, yet allow you to "eject" to using the... - Source: Hacker News / almost 2 years ago

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Flightcontrol.dev - Deploy web services, databases, and more on your own AWS account with a Git push style workflow. Free tier for users with 1 developer on personal GitHub repos. AWS costs are billed through AWS, but you can use credits and the AWS free tier. - Source: dev.to / over 2 years ago

• MVP has too many mandatory features + Technical Hurdles?

  Have you seen https://www.flightcontrol.dev/? It might help you out with that infrastructure issue with the ease of PaaS! Source: almost 4 years ago

• How do you deploy your NextJS site in production?

  Flightcontrol.dev is also pretty interesting if for some reason you want to deploy directly on AWS. Source: about 4 years ago

• Are there any SaaS out there built on top of AWS? Like a more UI friendly interface for aws console? Thinking about SES that’s really complicated to configure. A SaaS that can abstract that complexity

  Flightcontrol.dev is what you're looking for. Source: over 4 years ago