Netlify VS Freshdesk

Netlify Reviews

1. Eleanor Bennett

   | Digital Marketing Specialist at Logit.io | about 2 years ago
   Useful previews

   As someone who is often creating new pages, Netlify's preview makes the review process easier. You can also use the generated URL from Netlify's preview to run an SEO audit prior to going live. This is very useful for spotting bugs or broken redirects.

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Netlify mentions (105)

• Join us for the Netlify Dynamic Site Challenge: $3,000 in Prizes!

  We are so excited to team up with Netlify to bring you our next DEV challenge. This Challenge is all about dynamic and high-performance digital experiences, across any framework! - Source: dev.to / 27 days ago

• Replatforming from Gatsby to Zola!

  Wait as the Netlify CI/CD robots work their magic to build and push my updated blog site with the shiny new post to the open internet. - Source: dev.to / about 2 months ago

• How to Use Google Drive to Host Your Website

  Forwarding: Forward or mask a domain to the Drive URL using services like netlify. - Source: dev.to / 5 months ago

• Building a (Virtual) Events Site

  The site is deployed to Netlify. There's really nothing special to share about that since Netlify makes the deployment super easy. A quirk of Hugo on Netlify means that I do need to specify the Hugo version as an environment variable but otherwise the deployment just works. One specific requirement of my site is to override the default Hugo build method to include the -F or --buildFuture flag because my events are... - Source: dev.to / 6 months ago

• My brother asked me to build a website for his new small business

  Cons are that it might be a bit heavy hitting for a simple website. You may find there to be a cost to host it, whereas using a static site generator will allow you to use the free tier on netlify.com. SSG's are easier to use and less work to do, including less security to worry about. Source: 8 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago