Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   Competitors: HelpScout, Zendesk

   Pros:    Straightforward|Free basic plan

   Cons:    Missing a feature

Executor Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 3 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Executor mentions (11)

• Windows 11 Start menu rolls out Microsoft 365 menu that hides key features

  Take control of your search, specifically the folders and apps you want to cache using executor https://executor.dk/. - Source: Hacker News / about 2 years ago

• Executor

  Executor helps you quickly launch programs and internet searches, manage clipboard and running apps, and provides a calculator, customizable file path autocomplete and browsable history. JaJe92 adds, "Best file indexer I am still using… use a combo of key, quickly type partial name of a software/file/folder, press enter and you're in.". Source: over 3 years ago

• Should I be using venv in native Windows 11 or venv in WSL for projects?

  I use it regularly after I finish a session or am about to install something notable and want to preserve my work up to then. I use a hot key manager called Executor. Make sure you install it from the developer's website. Source: over 3 years ago

• What computer feature don't most people know about?

  Download a hotkey manager and you can setup hotkeys to do various things. It's much easier to keep track of them than trying to do it with shortcut properties. I use Executor.. Source: over 3 years ago

• Should I be creating a WSL "install" for each project?

  To manage hotkeys, I use this app https://executor.dk. Source: over 3 years ago