Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Keypirinha should be more popular than Freshdesk. It has been mentiond 32 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Keypirinha (a launcher) works well with Everything. Both are free. The former hasn’t been updated for a few years, but it still works for launching applications, performing quick calculations, currency conversion, etc. [1]: https://keypirinha.com/. - Source: Hacker News / about 1 month ago
Https://keypirinha.com/ there is no update for a long time but this one works perfectly for me. - Source: Hacker News / 6 months ago
Keypirinha for me https://keypirinha.com It's been a while since it was updated last, but since it works, does that matter? - Source: Hacker News / 9 months ago
I'm sure there are good launchers on windows that would work better for you. I think I used Keypirinha when I still had a Windows partition and liked it. Source: about 1 year ago
I wrote an entire plugin for Keypirinha to index Steam games so I can launch counter-strike without touching my mouse. We are not the same. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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