Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

coderpad Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

coderpad mentions (18)

• keep making extremely dumb mistakes?

  Some companies use things like CoderPad or Google Docs (yes, Google really used to use Google Docs). Those don't let you run the code either so they're more like whiteboards. Source: over 3 years ago

• Coding Test for Embedded Engineering Internship - not a fan of high level coding

  I am a CS major with a computer engineering minor. I want to prepare myself to apply for an Embedded Engineering Internship. The interview process includes a coding task on coderpad.io, I have no clue what to expect - what kind of questions will be asked for an embedded internship? I say this because coding embedded systems is rather different from "regular" coding in practice. High level v low level. Source: over 3 years ago

• Best Websites For Coders

  CoderPad : Quickly Conduct Coding Interviews and Phone Screen Interviews. - Source: dev.to / over 3 years ago

• Is this a system design interview?

  I am prepping for a final round interview for a frontend position at a medium size company. The recruiter gave me some information about one of the coding rounds and I am not entirely sure what to expect. The description says I will be building a fullstack web app, and the goal is to test my frontend and backend knowledge, and get a working solution. I will be using https://excalidraw.com/ in addition to... Source: over 3 years ago

• Live code screening practice?

  The specific target interview format I have in mind is via a shared, live editor (e.g. https://coderpad.io/) and a video link, lasting ~1hr. The practice format might be more like 45min for the interview followed by 15 - 30min for feedback and discussion. Doing two of those back to back so both of us get our chance in the hot seat could be exhausting, so this might be two separate sessions. Source: over 3 years ago