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ezeep VS LiveAgent

Compare ezeep VS LiveAgent and see what are their differences

ezeep

ezeep provides managed cloud printing solutions for educational institutes and SMB's.

Rating
0 reviews
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Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
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Alternatives Is it good?
NAS Ledger
NAS Ledger combines Free core accounting with paid budgeting, inventory, project, payroll and multi-entity consolidation tools. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Cloud Printing popularity
100% vs 0%
alternatives listed
62 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

ezeep
LiveAgent
Website ezeep.com liveagent.com
Pricing
Official pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
Cloud Printing Office & Productivity Online Services Accounting +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About ezeep and LiveAgent

In their own words, as submitted to SaaSHub.

ezeep
LiveAgent

No description of ezeep yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

ezeep 7 features
LiveAgent 32 features
  • Remote Printing
    ezeep allows users to print documents from anywhere, which is especially useful for remote workers and businesses with multiple locations.
  • Cloud Integration
    Seamlessly integrates with cloud services like Google Drive and Dropbox, enabling users to print documents directly from these platforms.
  • Cross-Platform Compatibility
    Supports various operating systems including Windows, macOS, iOS, and Android, making it versatile and accessible for different users.
  • User Management
    Provides robust user management features, allowing administrators to control and monitor printing activities through a central dashboard.
  • No Drivers Required
    Eliminates the need for installing printer drivers on individual devices, simplifying the setup and reducing IT workload.
  • Security
    Offers secure printing options, ensuring that sensitive documents are protected during transmission and printing.
  • Scalability
    Scalable solution suitable for both small businesses and large enterprises, allowing for easy expansion as the business grows.

Possible disadvantages

  • Cost
    ezeep is a subscription-based service, which can be expensive for small businesses or individual users compared to traditional printing setups.
  • Dependence on Internet
    Requires a stable internet connection for optimal performance, which may be an issue in areas with unreliable connectivity.
  • Initial Setup
    The initial setup can be complex and may require technical knowledge, which could be a barrier for some users.
  • Limited Printer Compatibility
    While it supports a wide range of printers, some specific models may not be compatible, potentially limiting its usefulness.
  • Latency
    Remote printing can sometimes introduce latency or delays, especially if the document size is large or the internet connection is slow.
  • Cloud Dependence
    Being a cloud-based solution, any issues with the cloud service or provider could impact the availability and reliability of the printing service.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

ezeep
LiveAgent

Overall verdict

  • Ezeep is a solid choice for organizations that want to simplify and modernize their printing operations. Its robust feature set and user-friendly interface make it a reliable option for businesses of all sizes.

Why this product is good

  • Ezeep is considered a good solution for those seeking cloud-based printing services due to its ease of use, compatibility with various devices and platforms, and its ability to manage print infrastructure efficiently. It offers features like secure printing, scalability, and remote printing capabilities, making it suitable for businesses looking to streamline their printing processes.

Recommended for

  • Small to medium-sized businesses
  • Educational institutions
  • Remote workers
  • IT administrators seeking to reduce print management costs and efforts
  • Organizations aiming to implement secure and efficient printing solutions

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

ezeep 3 videos + Add
LiveAgent 4 videos + Add

Enterprise-Grade Printing with Windows Virtual Desktop for iPad OS | ezeep

More videos

  • - Configuring ezeep for the first time
  • - Windows Virtual Desktop - #18 - Ezeep for Azure

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
ezeep
LiveAgent
100% 100%
Cloud Printing
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Office & Productivity
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing ezeep and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using ezeep and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

ezeep no reviews yet
LiveAgent 5.0 · 2 reviews

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