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CodeIgniter VS Freshdesk

Compare CodeIgniter VS Freshdesk and see what are their differences

CodeIgniter logo CodeIgniter

A Fully Baked PHP Framework

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • CodeIgniter Landing page
    Landing page //
    2023-10-21
  • Freshdesk Landing page
    Landing page //
    2022-01-28

CodeIgniter videos

PHP CodeIgniter tutorial: What is CodeIgniter and why should I use it? | lynda.com

More videos:

  • Review - Laravel vs Codeigniter - A quick comparison for you to decide
  • Review - Review Codeigniter 4

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

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  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to CodeIgniter and Freshdesk)
Web Frameworks
100 100%
0% 0
Customer Support
0 0%
100% 100
Developer Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CodeIgniter and Freshdesk

CodeIgniter Reviews

  1. A PSR-compliant framework with diverse set of facilities and capabilities

    You can build any kinds of web apps and sites with this framework without consuming substantial server resources.

    🏁 Competitors: Lumen Framework

Top 5 Laravel Alternatives
CodeIgniter is simpler to use for the majority of developers. Laravel’s convenience is matched only by its adherence to a small set of standards and guidelines. CodeIgniter also offers improved error handling and more leeway in terms of customization. Overall, in comparison of Laravel and CodeIgniter, CodeIgniter might be the simpler choice for most web programmers.
Framework review: Laravel vs CodeIgniter
Let's start with CodeIgniter first. It focuses on performance and speed. It offers a simple, easy-to-learn syntax, making it ideal for beginners. CodeIgniter uses its own proprietary Active Record implementation for database operations, which provides a simple and intuitive way to interact with data. Unlike Laravel, CodeIgniter does not enforce a specific architectural...
Source: infinyhost.com
10 Ruby on Rails Alternatives For Web Development in 2022
Laravel is a PHP web framework that was built by Taylor Otwell in 2011 as an attempt to replace the older framework CodeIgniter that lacked some important features, like built-in customer authentication and user authorization. The current version of the framework, Laravel 8.16 has a great infrastructure of web development tools that facilitate queue monitoring, server...
The Most Popular PHP Frameworks to Use in 2021
Laravel is billed as “The PHP Framework for Web Artisans.” It was developed by Taylor Otwell, who wanted a framework with elements that CodeIgniter didn’t have, such as user authentication.
Source: kinsta.com
Top 9 PHP Frameworks For Web Development In 2021
CodeIgniter is a rapid web application development framework with a ridiculously small size. CodeIgniter 4, the latest version of CodeIgniter, is a mere 1.2 MB in size. Like Laravel, it’s open-source and boasts 18k+ stars on GitHub. Just because of how bare-bone it is, we have included it in the second position. Like several other frameworks, CodeIgniter provides a set of...

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than CodeIgniter. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CodeIgniter mentions (8)

  • Top 12 PHP Frameworks For Web Development in 2024
    CodeIgniter is an open-source PHP framework with 18k+ stars and 7.8K forks on GitHub. It follows the Model-View-Controller (MVC) architecture and provides a structured way to create and organize code. It provides a set of libraries and an intuitive interface to accelerate PHP web app development. - Source: dev.to / 4 months ago
  • Why I selected Elixir and Phoenix as my main stack
    Over the years I have tried different frameworks, mostly in PHP, like Code Igniter (2010), ProcessWire (2014) and Laravel (2015). - Source: dev.to / over 1 year ago
  • In One Minute : CodeIgniter
    CodeIgniter is an open-source php web application framework created by EllisLab Inc and it is now a project of British Columbia Institute of Technology. The framework implements a modified version of the Model-View-Controller design pattern. It is praised for its performance and the quality of its documentation. It's currently licensed under the MIT License, although the previous version was released under the... - Source: dev.to / over 1 year ago
  • Ask HN: Web frameworks – which less popular framework are you using and why?
    It's been a long time since I wrote any PHP in anger but back when I did, I got a ton of mileage out of CodeIgniter (https://codeigniter.com/). It looks like it's still around and being actively maintained. I can quite clearly remember a number of projects that went from being just an idea to 90% functional in the span of an evening. I write Python almost exclusively now, but still pine for something like... - Source: Hacker News / about 2 years ago
  • Want to access a controller variable in config.php file in Codeigniter 3
    Could you care to elaborate on the "CI3 is dangerously out of date" statement? What exactly makes it dangerous? The last version (3.1.11) was released in 2019, and until version 4.1 a few months ago, CI3 was still the current stable version. According to codeigniter.com, "This version is in maintenance, receiving mostly just security update". Source: almost 3 years ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing CodeIgniter and Freshdesk, you can also consider the following products

Laravel - A PHP Framework For Web Artisans

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CakePHP - The Rapid Development Framework for PHP

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Django - The Web framework for perfectionists with deadlines

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!