Code Project Reviews

Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   Competitors: HelpScout, Zendesk

   Pros:    Straightforward|Free basic plan

   Cons:    Missing a feature

Code Project mentions (1)

• Nick Polyak's Software Articles are Coming to Dev.To

  For many years (more that a decade) codeproject.com used to be my home for publishing software architecture and development related articles. Now since codeproject is unfortunately unavailable (hopefully only temporarily) I plan to make Dev.To to be my software blog home possibly with mirrors at other software blog hosting web sites. - Source: dev.to / over 1 year ago

• If my ESP32 is being powered by a 5V power supply through the 5V Vin pin, can I simultaneously output 3.3V to some other peripherals in the system that require 3.3Volts

  Specifically I got scouted due to my contributions at codeproject.com but normally if you want to break into the field professionally, it's best to get some formal schooling if you want to be taken seriously and also don't want to be forever wrestling with fundamental holes in your knowledge. Source: over 3 years ago

• Article and Code: Using the ESP LCD Panel API with htcw_gfx and htcw_uix

  Here's a codeproject.com article I just wrote going over the code:. Source: over 3 years ago

• Any veterans know any good coding programs in the bay area? Noob first time learner

  Coupled with crawling the internet for other solutions on sites like stackoverflow.com or codeproject.com and searching You Tube videos, you can be up and running quickly at no cost. Source: over 3 years ago

• Project ideas for advanced beginner

  What I'd like to know is if you have any ideas that will challenge me a bit more but not to the extreme? I have searched on codeproject.com but haven't found anything interesting. Source: over 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 3 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago