Lokalise Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Lokalise mentions (11)

• I need your help with ARB sample files

  I'm pretty sure, you'll find companies like this one which provide a nice GUI for helping with l10n or this one which offers translation services or this page that offers to convert between different formats, one of which probably has a nice GUI tool. Found them by 20 secs of googling. Source: about 1 year ago

• Localizations in Flutter

  Localise has no problem reading the json files or export to json, we recently started using it in collaboration with external translators. Source: about 1 year ago

• Why can't Apple fully translate their iOS interface into all supported languages?

  Actually I don't have "my" app. But in our app we use https://lokalise.com/ to localize it even to Norwegian. Our team is not the most expensive company in the world btw. And we don't have 1B+ users all over the world. Source: about 1 year ago

• Markdown, Asciidoc, or reStructuredText - a tale of docs-as-code

  Internationalization (i18n) pain for a documentation project is a process problem, not a feature gap. Documentation frameworks are not meant to translate your developer docs for you into the language of your choice. Some frameworks might offer i18n support, like the Crowdin support in Docusauraus v2. With Jekyll, you have to pick a theme like this one. I doubt if the reST or adoc frameworks would differ much from... - Source: dev.to / over 1 year ago

• I made a site that enables super simple translation management and directly integrates with the Github repository

  I've been thinking about building a micro saas very similar to this after having so many issues coordinating the localization of several products I manage. The only robust options in the market are incredibly expensive (for example https://lokalise.com/). Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago