Software Alternatives & Startups
Register | Login

Cloudback.it VS LiveAgent

Compare Cloudback.it VS LiveAgent and see what are their differences

Cloudback.it

Cloudback secures your GitHub repositories with recurrent data backup. With Cloudback you can use your favorite cloud storage provider or a built-in one.

Cloudback.it screenshot
Rating
0 reviews
Pricing
Freemium Free trial $10 / Monthly (per repository monthly)
Is it good? Alternatives
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Is it good? Alternatives
SIPNEX
Carrier-grade call tracking with dynamic number insertion, per-campaign tracking numbers, real-time CDRs, and A-level STIR/SHAKEN attestation. Know which campaigns drive calls. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Cloudback.it seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions
1 vs 0
GitHub popularity
100% vs 0%
alternatives listed
33 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Cloudback.it
LiveAgent
Website cloudback.it liveagent.com
Pricing
Freemium Free trial $10 / Monthly (per repository monthly) Official pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms
GitHub AWS Azure Google Cloud Alibaba Cloud OpenStack Swift Wasabi GitLab +5
Browser Android iOS
Company 2020 Startup from Slovakia · 2004
Listed in
GitHub Backup & Restore Backup And Disaster Recovery Backup Cloud Backups Backup Automation +3
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Cloudback.it and LiveAgent

In their own words, as submitted to SaaSHub.

Cloudback.it
LiveAgent

Features We offer the most comprehensive backup on the market. Cloudback lets you store all the information you need to restore the entire repository in the event of a disaster. Back up the GitHub repository code, issues, labels, comments, milestones, etc. Flexible schedule You can set up a...

Read more about Cloudback.it

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

Cloudback.it 12 features
LiveAgent 32 features
  • Automated backups
    Scheduled GitHub repository backups
  • Configurable schedule
    Various backup schedules supported
  • Cloud storage providers
    Azure, AWS S3, AWS Glacier, Google Cloud, Alibaba Cloud, built-in Cloudback storage
  • Easy to use
    On click setup
  • Microsoft Azure Blob Container support
    Use your own Microsoft Azure Blob Container to save backups
  • Amazon S3 Bucket support
    Use your own Amazon S3 Bucket to save backups
  • Amazon S3 Glacier support
    Use your own Amazon S3 Glacier to save backups
  • Google Cloud Storage Bucket support
    Use your own Google Cloud Storage Bucket to save backups
  • Alibaba Cloud Object Storage Service support
    Use your own Alibaba Cloud Object Storage Service to save backups
  • Metadata backups
    The backups include the repository metadata such as issues, labels, milestones, and comments
  • Download backup
    Download entire backup: repository and metadata
  • Restore backups
    Easy to restore the backup as a new GitHub repository
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

Cloudback.it
LiveAgent

No analysis of Cloudback.it yet.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Cloudback.it 0 videos + Add
LiveAgent 4 videos + Add

No Cloudback.it videos yet. You could help us improve this page by suggesting one.

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Cloudback.it
LiveAgent
100% 100%
GitHub
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Backup And Disaster Recovery
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Cloudback.it and LiveAgent.

What makes your product unique?

Cloudback.it's answer

Simplicity and user-friendliness, from the UX to the backup archive.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

Cloudback.it's answer

1) Pricing policy - per repository, not per seats. 2) User-friendly backup archives. End user can take an archive and restore even manually. 3) Easy to use, the simplified UI and UX, without heavy enterprise-focused routines (but still all features are in place).

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

Cloudback.it's answer

It is Azure-hosted .NET core application, built with security in mind.

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Cloudback.it and LiveAgent. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Cloudback.it no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of Cloudback.it yet. Be the first one to post

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Cloudback.it 1 mention
LiveAgent 0 mentions
  • I have fucked up please please helpp
    If you were using GitHub Desktop, then the file should be in the recycle bin. See this SO answer for more details. You can also try using git restore command. Finally, you can use backup tools like Cloudback to protect your... Source: over 3 years ago

Tracking LiveAgent since Mar 2021.

Alternatives to Cloudback.it and LiveAgent

When comparing Cloudback.it and LiveAgent, you can also consider the following products.

Loading...