Software Alternatives & Reviews

Citymapper VS Intercom

Compare Citymapper VS Intercom and see what are their differences

Citymapper logo Citymapper

The ultimate transport app - iPhone / Android / Web.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Citymapper Landing page
    Landing page //
    2023-09-20
  • Intercom Landing page
    Landing page //
    2023-07-05

Citymapper videos

Citymapper app - overview

More videos:

  • Review - CITYMAPPER for iOS: App Review
  • Review - The Cheapest Way to Travel London: Citymapper & Fintech

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Citymapper and Intercom)
Maps
100 100%
0% 0
Customer Support
0 0%
100% 100
Web Mapping
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Citymapper and Intercom

Citymapper Reviews

Going Beyond: The Best Alternatives to Google Maps in 2024
CityMapper is a public transit app and mapping service that specializes in providing detailed public transportation data. It’s available on Android, iOS, and the web, making it accessible for a broad user base. The app is particularly useful for urban commuters who rely on public transport.
Source: stratoflow.com
Top 15 Google Maps Alternatives (2024 Edition)
CityMapper is a Google Maps alternative that focuses on providing users with public transportation data.
9 Google Maps Alternatives to Use in 2022
Unlike Google Maps, the scope of CityMapper is quite narrow, but it skillfully does its job better than any other app. This map service successfully helps the people who frequent the public transport to travel to the popular cities in the world. The multi-mode journey planner of the app shows different modes of travel, including buses, metro, subways, trains, ferries, Uber...
Source: geekflare.com
8 of the Best Google Maps Alternatives You Should Try
Citymapper is more narrow in its scope than Google Maps but does its sole job better than any app out there. Namely, it’s a public transport app, showing you how to get around many of the world’s top cities using bus, tram, subway and other forms of public transit.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Citymapper should be more popular than Intercom. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Citymapper mentions (29)

  • The Official MTA App
    I live and swear by Citymapper[0] for all cities that it supports. No other app I've used has been as good for public transport as Citymapper has been. I really hope one day one of these city transport organisations either buy it out, push for it, or license their tech. [0] https://citymapper.com/. - Source: Hacker News / 14 days ago
  • WWC Sydney
    I’ve had an easy time getting around in Sydney by public transport using Citymapper. Source: 10 months ago
  • Am I weird?
    We do! Citymapper often will tell you what door to get on for the best exit, depending on whether there's data available for that journey. Source: 11 months ago
  • Google maps should add a feature for train or bus trips to have your phone vibrate a few stops before yours, thereby allowing you to take a quick nap without worrying about missing it.
    Citymapper does this really well. It also tells you where to sit on the train to be nearest the most convenient exit at your stop. Source: 12 months ago
  • DART commuters, how far do you have to walk each day?
    But by way of encouragement maybe, the area near my office—off Irving Blvd and Medical District Dr—is not pedestrian friendly by any stretch. Google Maps will give you worthless, even dangerous bike routes. Citymapper is a bit better, but really what I found paid off was spending some time studying maps, aerial and street-level imagery, then a weekend morning doing some testing and exploration. Source: about 1 year ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Citymapper and Intercom, you can also consider the following products

Google Maps - Find local businesses, view maps and get driving directions in Google Maps.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TransSee - Real time transit prediction and bus tracker web app.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Moovit - For people that use public trasnportation a lot, or who rarely use it but need to on occasion, it can be difficult at times to figure out where you need to be to get where you need to go. Read more about Moovit.

Drift - A messaging app that helps you grow your business.