Aurasma VS LiveAgent

Compare Aurasma VS LiveAgent and see what are their differences

Rating: 0 reviews

Alternatives Is it good?

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

Alternatives Is it good?

SIPNEX

Carrier-grade call tracking with dynamic number insertion, per-campaign tracking numbers, real-time CDRs, and A-level STIR/SHAKEN attestation. Know which campaigns drive calls. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Augmented Reality popularity: 100% vs 0%
alternatives listed: 37 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

	Aurasma	LiveAgent
Website	aurasma.com	liveagent.com
Pricing	—	Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms	—	Browser Android iOS
Company	—	Startup from Slovakia · 2004
Listed in	Augmented Reality Text Editors Development Property Management +1	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Aurasma and LiveAgent

In their own words, as submitted to SaaSHub.

Aurasma

LiveAgent

No description of Aurasma yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

Aurasma 4 features

LiveAgent 32 features

User-Friendly Interface
Aurasma offers an intuitive and straightforward user interface, making it accessible for both beginners and experts to create augmented reality experiences without extensive technical knowledge.
Customizable Content
Users can create and customize their own augmented reality content, known as 'Auras,' allowing for personalized and interactive experiences tailored to specific needs or branding.
Cross-Platform Support
Aurasma supports multiple platforms, enabling users to create AR content that is accessible on various devices, enhancing its versatility and reach.
Community and Sharing Features
Aurasma includes features for community engagement, allowing users to share their Auras with others and discover new content, fostering a collaborative environment.

Possible disadvantages

Limited Advanced Features
Aurasma may lack some advanced AR functionalities found in more specialized AR development tools, potentially limiting its application for complex AR projects.
Performance Issues
Some users have reported performance issues, such as slow loading times or glitches, which can affect the overall user experience when using the app.
Dependency on Aurasma App
To view the created Auras, end users need to download the Aurasma app, which could be a barrier for some potential users and limit audience reach.
Limited Analytics
Aurasma lacks in-depth analytics capabilities, making it difficult for creators to track and evaluate the performance and engagement of their AR content.

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Analysis

An editorial look at what each product does well and who it suits.

Aurasma

LiveAgent

No analysis of Aurasma yet.

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Aurasma 3 videos + Add

LiveAgent 4 videos + Add

Aurasma Review and Tutorial

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Aurasma

LiveAgent

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing Aurasma and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Aurasma and LiveAgent. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Aurasma no reviews yet

LiveAgent 5.0 · 2 reviews

We have no reviews of Aurasma yet. Be the first one to post

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

Alternatives to Aurasma and LiveAgent

When comparing Aurasma and LiveAgent, you can also consider the following products.

Layar
Layar is the global leader in augmented reality and interactive print technology. Print materials spring to life with digital content using the world’s #1 augmented reality app.

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Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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Geocaching
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Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

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Ingress
Winner of the Grand Prize at the 2015 Japanese Media Arts Festival Ingress transforms the real world into the landscape for a global game of mystery, intrigue, and competition. Our future is at stake.

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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