Assembla VS LiveAgent

Compare Assembla VS LiveAgent and see what are their differences

Rating: 0 reviews

Rating: 5.0 · 2 reviews
Pricing: Freemium Free trial $15 / Monthly (Small)

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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Git popularity: 100% vs 0%
alternatives listed: 138 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

	Assembla	LiveAgent
Website	assembla.com	liveagent.com
Pricing	Official pricing	Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms	—	Browser Android iOS
Company	—	Startup from Slovakia · 2004
Listed in	SCM Git Version Control Enterprise Version Control +1	Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Assembla and LiveAgent

In their own words, as submitted to SaaSHub.

Assembla

LiveAgent

No description of Assembla yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Features and specs

What each product offers, as listed by its team.

Assembla 5 features

LiveAgent 32 features

Comprehensive Project Management Tools
Assembla offers a variety of tools for project management, including ticketing, milestone tracking, and issue management, which help teams stay organized and efficient.
Version Control Integration
Supports multiple version control systems like Git, SVN, and Perforce, enabling teams to use their preferred version control systems without switching platforms.
Cloud-Based
Being a cloud-based platform, Assembla allows team members to access project tools and files from anywhere, promoting flexibility and remote work.
Security
Assembla provides strong security features such as IP whitelisting, 2-factor authentication, and audit logs, which help protect sensitive project data.
Customizable Workspaces
Each workspace can be tailored to suit the specific needs of a project or team, making it adaptable to various workflows and projects.

Possible disadvantages

Complexity
The wide range of features can be overwhelming for new users, and there may be a steep learning curve for teams that are not familiar with such comprehensive tools.
Price
Assembla's pricing can be higher compared to some other project management tools, which might be a concern for smaller teams or startups with limited budgets.
User Interface
The user interface, while functional, is considered by some users to be less intuitive and visually appealing compared to competitors, potentially leading to slower user adoption.
Limited Offline Access
Because Assembla is primarily a cloud-based service, it offers limited functionality without an active internet connection, which can be a drawback for users who need offline access.
Support
Some users have reported that customer support can be slow to respond or less than satisfactory, which can lead to delays in resolving issues.

Ticket management
Live Chat & In-App-Messaging
AI Chatbot
AI answer assistant
Email notifications
Email Templates
Emailing
Live Chat Support
Call Forward
Call Transfer
Call Analytics and Reporting
Attachment viewer
Spam filter
Help desk & requests management
Reports
Reporting
Reports & analytics
Knowledge Base
Knowledge Management
Customer Service
Customer Support
Customer Feedback Widget
Customer Management
Mobile Apps
White Labeling
Chat
Chat Support
Gamification
Social Media Integrations
Time Tracking
Email Management
IVR

Analysis

An editorial look at what each product does well and who it suits.

Assembla

LiveAgent

Overall verdict

Assembla is a good option for teams that require strong version control and collaboration capabilities. Its extensive features and integrations make it a viable solution for software development project management. However, the user interface and experience may vary depending on individual preference, so it might not be ideal for teams seeking a more modern or simplified project management tool.

Why this product is good

Assembla is a project management and collaboration tool designed primarily for teams working in software development. It is known for its robust version control integrations, including Git, Perforce, and Subversion. Assembla provides features like ticketing systems, time tracking, and code repositories that are essential for managing and organizing complex software projects. Its ability to support distributed teams and integrate with various development tools makes it popular among development teams.

Recommended for

Assembla is recommended for software development teams looking for a comprehensive project management platform with strong version control support. It is particularly suited for distributed teams and organizations that require integration with tools like Git, Perforce, and Subversion. It may also be a good fit for teams that need detailed tracking and reporting capabilities.

Overall verdict

LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Assembla 3 videos + Add

LiveAgent 4 videos + Add

Assembla Review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Assembla

LiveAgent

100% 100%

Git

0% 0%

Customer Support

100% 100%

Code Collaboration

0% 0%

Help Desk

100% 100%

Questions & Answers

As answered by people managing Assembla and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Assembla and LiveAgent. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Assembla no reviews yet

LiveAgent 5.0 · 2 reviews

12 Best JIRA Alternatives in 2019
www.guru99.com · Jun 2019

Assembla is a younger platform than JIRA but offers a broader range of functionality in its core product like git hosting, code deployment, agile tools, time tracking.
6 JIRA Alternatives for Your Dev Team
technologyadvice.com · Jul 2018

Assembla offers many functions right out-of-the-box that JIRA requires as an add-on, including subversion and git hosting, code deployment, agile tools, time tracking, and social media-style collaboration (message...

Transformative Customer Support Solution
SaaSHub review

· Mar 2025

LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
www.helpscout.com · Mar 2024

If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.

Alternatives to Assembla and LiveAgent

When comparing Assembla and LiveAgent, you can also consider the following products.

GitHub
Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

Compare GitHub to Assembla or LiveAgent:

GitHub vs Assembla GitHub vs LiveAgent
Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to Assembla or LiveAgent:

Freshdesk vs Assembla Freshdesk vs LiveAgent
BitBucket
Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

Compare BitBucket to Assembla or LiveAgent:

BitBucket vs Assembla BitBucket vs LiveAgent
Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

Compare Zendesk to Assembla or LiveAgent:

Zendesk vs Assembla Zendesk vs LiveAgent
GitLab
Create, review and deploy code together with GitLab open source git repo management software | GitLab

Compare GitLab to Assembla or LiveAgent:

GitLab vs Assembla GitLab vs LiveAgent
Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Compare Intercom to Assembla or LiveAgent:

Intercom vs Assembla Intercom vs LiveAgent