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Apptio VS LiveAgent

Compare Apptio VS LiveAgent and see what are their differences

Apptio

Apptio is a provider of SaaS-based Technology Business Management solutions for managing businesses in the IT field.

Rating
0 reviews
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Monitoring Tools popularity
100% vs 0%
alternatives listed
64 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Apptio
LiveAgent
Website apptio.com liveagent.com
Pricing
Official pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
Monitoring Tools SaaS Management Developer Tools Cloud Computing +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Apptio and LiveAgent

In their own words, as submitted to SaaSHub.

Apptio
LiveAgent

No description of Apptio yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

Apptio 5 features
LiveAgent 32 features
  • Cost Transparency
    Apptio provides detailed insights into IT spending, allowing organizations to understand and manage their costs more effectively.
  • Improved Budgeting
    The platform aids in more accurate budget forecasting and scenario planning, aligning IT investments with business goals.
  • Benchmarking
    Apptio offers benchmarking tools that allow companies to compare their IT spending and performance with industry peers.
  • Increased IT Efficiency
    By identifying inefficiencies and areas for optimization, Apptio helps in streamlining IT services and infrastructure.
  • Enhanced Decision Making
    With comprehensive data analytics, Apptio supports better decision-making processes in IT management and strategy.

Possible disadvantages

  • Complex Implementation
    Setting up Apptio can be complex and resource-intensive, often requiring a significant investment of time and effort.
  • High Cost
    The solution may be expensive for some organizations, particularly smaller businesses with limited budgets.
  • Steep Learning Curve
    Users may face a steep learning curve due to the software's comprehensive features and technical nature.
  • Integration Challenges
    Integrating Apptio with existing systems and data sources can be challenging and may require additional configuration.
  • Dependence on Accurate Data
    The effectiveness of Apptio's insights relies on the accuracy and quality of the data being inputted, necessitating robust data management practices.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

Apptio
LiveAgent

No analysis of Apptio yet.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Apptio 3 videos + Add
LiveAgent 4 videos + Add

What is TBM-Apptio Video!

More videos

  • - Breakthrough Start-up of the Year - Apptio HD
  • - Sunny Gupta, CEO of Apptio

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Apptio
LiveAgent
100% 100%
Monitoring Tools
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Cloud Cost Optimization
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Apptio and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Apptio and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Apptio no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of Apptio yet. Be the first one to post

View more

Alternatives to Apptio and LiveAgent

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