Aidlify
HelpDesk
JitBit Helpdesk
HelpScout
Zoho Desk
The Real Time Chat
Zendesk
HelpSpace
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Aidlify is a simple, powerful helpdesk platform that makes customer support easier for teams of all sizes. It helps you stay organized by turning email messages into tickets you can assign to the right team or person. You can tag tickets, set priorities, add private notes, and even mention teammates to work together smoothly.
Everything’s designed to save time — from quick filters and bulk updates to smart automation and canned responses. Aidlify also prevents multiple agents from replying to the same ticket at once with real-time collision detection.
All data is protected with SSL encryption, so your conversations stay secure.
Whether you're a small team or growing fast, Aidlify keeps your support simple, fast, and organized.
Aidlify FreshdeskNo Aidlify videos yet. You could help us improve this page by suggesting one.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: almost 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 2 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: almost 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 3 years ago
HelpDesk - The easiest help desk system for a team like yours.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.