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Active Admin VS LiveAgent

Compare Active Admin VS LiveAgent and see what are their differences

Active Admin

The administration framework for business critical Ruby on Rails applications.

Rating
0 reviews
Pricing
Open source
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Propello Cloud
Grow Revenue, Reduce Customer Churn, Retain Customers. Reward-driven customer loyalty & retention programmes, partner marketing platform and referral programmes sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Active Admin seems to be more popular. It has been mentioned 12 times since March 2021.

social mentions
12 vs 0
Developer Tools popularity
100% vs 0%
alternatives listed
59 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Active Admin
LiveAgent
Website activeadmin.info liveagent.com
Pricing
Open source
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company — Startup from Slovakia · 2004
Listed in
No Code Developer Tools Application Builder Data Dashboard +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Active Admin and LiveAgent

In their own words, as submitted to SaaSHub.

Active Admin
LiveAgent

No description of Active Admin yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

Active Admin 4 features
LiveAgent 32 features
  • Rapid Development
    Active Admin allows for rapid development of back-end administration dashboards without having to code everything from scratch. It provides a default set of controllers, routes, and views that can be easily customized.
  • Rails Integration
    Built specifically for Ruby on Rails applications, Active Admin leverages Rails conventions and integrates seamlessly with its ecosystem, enabling a familiar and efficient development experience for Rails developers.
  • Rich Features
    Active Admin comes with a wide range of features like authentication, authorization, filtering, searching, and custom actions which can be customized to fit business requirements.
  • Community and Documentation
    Active Admin has a strong community and well-maintained documentation which provides support and resources for developers. The community contributes by sharing plugins and solutions to common problems.

Possible disadvantages

  • Customization Complexity
    Once you move beyond basic customizations, making extensive changes to the default behavior or appearance can be complex and require a deeper understanding of both Active Admin and Rails.
  • Performance
    Due to the abstraction and additional layers provided by Active Admin, it might not be the best choice for high-performance applications, especially when dealing with large datasets.
  • Dependency on Rails
    Active Admin is tightly coupled with Rails, which means it cannot be used for non-Rails applications, limiting its use for projects not based on this framework.
  • Version Compatibility
    As both Rails and Active Admin evolve, there might be compatibility issues between different versions, which could require upgrades or modifications in your existing codebase.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

Active Admin
LiveAgent

No analysis of Active Admin yet.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Active Admin 1 video + Add
LiveAgent 4 videos + Add

Harry Potter and the Active Admin

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Active Admin
LiveAgent
100% 100%
Developer Tools
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Data Dashboard
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Active Admin and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Active Admin and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Active Admin no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of Active Admin yet. Be the first one to post

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Active Admin 12 mentions
LiveAgent 0 mentions
  • Goravel: A Go framework inspired by Laravel
    Same reason IDEs — when you really know them — allow for quicker development compared to using primitive text editors with a bunch of third-party plugins duck-taped together. When you understand the framework, everything is... - Source: Hacker News / over 1 year ago
  • Use Rails
    Rails is absolutely fantastic for projects below 10,000 lines with 1 or 2 contributors, especially if you want a classic forms-based UI. And you can get a huge amount done under those constraints in Rails. But as of couple of... - Source: Hacker News / over 2 years ago
  • Ask HN: Why aren't Django Admin style dashboards popular in other frameworks?
    Can you clarify what's the "tremendous value" you're getting out of the Django admin? At Heii On-Call https://heiioncall.com/ we are using Active Admin https://activeadmin.info/ for Ruby on Rails, which seems quite similar to the Django... - Source: Hacker News / almost 3 years ago

View more

Tracking LiveAgent since Mar 2021.

Alternatives to Active Admin and LiveAgent

When comparing Active Admin and LiveAgent, you can also consider the following products.

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