Collab OneWorkForce Alternatives & Competitors

ProcedureFlow is a cloud-based knowledge management product that helps employees become experts faster.

Key ProcedureFlow features:

Visual Simplification Collaboration Knowledge Retention Error Reduction

JivoChat is a live chat that enables you to talk to visitors on your website.

Key JivoChat features:

Multi-Platform Integration Real-Time Visitor Monitoring Customizable Chat Widgets Mobile App

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Key SysAid features:

Helpdesk Automation Workflow Automation Service order workflow CMDB

Try for free paid Free Trial

PHPKB is a knowledge management software that helps your organization to set up a fully-responsive modern knowledge base and share information with staff & customers.

Key PHPKB features:

Easy to Set-up and use Analytics and Reporting LDAP Integration WYSIWYG Editor

paid Free Trial $25.0 / Monthly ("Standard Edition", "1 Admin", "Unlimited Readers")

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Key LiveAgent features:

Ticket management Live Chat & In-App-Messaging Email notifications Email Templates

freemium $15.0 / Monthly (Small)

Switch is a cloud-based phone system built for Google Apps users.

Key Dialpad features:

Unified Communications AI-Powered Features Mobile and Desktop Compatibility Integration Capabilities

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Key Intercom features:

User-friendly Interface Comprehensive Customer Communication Tools Customization and Integration Automation Capabilities

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕.

Key Dixa features:

Incident and problem management Features Multi-Channel Help Features Self Help Community Features - Email Support

paid Free Trial $39.0 / Monthly (Per agent / Per month)

Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

Key Nextiva features:

Comprehensive Features Scalability Reliable Uptime User-Friendly Interface

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Key Genesys Cloud features:

Scalability Omni-Channel Experience Integration Capabilities Cloud-Native Architecture