Software Alternatives & Reviews


Quality Matters

QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent strategic Call Center Call Monitoring Software that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call volume, chat volumes – Etech QEval is capable of addressing any robust specific requirement. Etech QEval is completely customizable for addressing the specific requirements of our clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors. Hence, the managers can easily spot and discover the issues arising within their teams.


QEvalPro Alternatives

The best QEvalPro alternatives based on verified products, community votes, reviews and other factors.
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  1. SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

  2. Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

  3. Five9 provides cloud-based call center software for sales, marketing and support.

  4. Get the DMG Consulting report reprint on cloud contact centers.

  5. Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

  6. CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

  7. With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

  8. Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

  9. Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.

    freemium $15.0 / Monthly

  10. The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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This list was published on | Author of QEvalPro's details: | Publisher: SaaSHub
Categories: Call Tracking And Analytics, Call Center Software, Help Desk, Call Center Solution, Communication, Customer Experience Management, Customer Journey