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Collab OneWorkForce VS QEvalPro

Compare Collab OneWorkForce VS QEvalPro and see what are their differences

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Collab OneWorkForce logo Collab OneWorkForce

Collab provides innovative omnichannel Contact Center solutions, helping companies delivering the best value to their customer base. Request your Free Demo

QEvalPro logo QEvalPro

Quality Matters
  • Collab OneWorkForce Landing page
    Landing page //
    2023-04-03
  • QEvalPro Landing page
    Landing page //
    2021-08-11

QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is an intelligent strategic Call Center Call Monitoring Software that plays a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction. Regardless of the campaign size, call volume, chat volumes – Etech QEval is capable of addressing any robust specific requirement. Etech QEval is completely customizable for addressing the specific requirements of our clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors. Hence, the managers can easily spot and discover the issues arising within their teams.

Collab OneWorkForce

Website
collab.com
Pricing URL
-
$ Details
-
Platforms
-
Startup details
Country
Portugal
City
Lisbon
Employees
100 - 249
Edit details

QEvalPro

Website
qevalpro.com
Pricing URL
Official QEvalPro Pricing
$ Details
paid Free Trial $30.0 / Monthly (30 Users)
Platforms
Browser Web Internet Explorer Windows Google Chrome Safari Firefox Chrome OS Mac OSX Linux Cloud
Edit details

Collab OneWorkForce features and specs

  • Comprehensive Unified Platform
    Collab OneWorkForce offers a single platform that integrates a variety of tools and features, including contact center solutions, workforce management, and customer engagement tools. This integration simplifies operations and reduces the need for multiple software solutions.
  • Scalability
    The platform is designed to easily scale according to business demands, making it suitable for companies of different sizes, from small businesses to large enterprises, allowing them to expand their operations seamlessly.
  • Enhanced Customer Experience
    With features aimed at improving customer interaction, such as omnichannel support and real-time analytics, businesses can enhance their customer service and engagement, leading to higher customer satisfaction.
  • Cloud-based Flexibility
    As a cloud-based solution, Collab OneWorkForce allows for flexible deployment options, remote access, and quick implementation, helping businesses adapt to changing circumstances like remote work requirements.

Possible disadvantages of Collab OneWorkForce

  • Cost Considerations
    While comprehensive, the cost of implementing a platform like Collab OneWorkForce can be substantial, particularly for smaller businesses or startups with limited budgets.
  • Complexity of Implementation
    Due to the wide range of features offered, businesses may face challenges during the initial setup and integration process, requiring dedicated IT resources and time to ensure proper implementation.
  • Training and Learning Curve
    Employees may require extensive training to effectively use all the features provided by the platform, which can increase overhead in terms of time and resources during the transition period.
  • Dependence on Internet Connectivity
    As a cloud-based service, the platform's performance is heavily dependent on internet connectivity and bandwidth, which might be a concern for businesses in areas with unstable internet access.

QEvalPro features and specs

  • Complete Workflow Support
  • Agent Coaching
  • Agent Feedback
  • Manage Customer Experience
  • Cloud-based
  • Complete Workflow Process Support
  • Dashboards
  • Performace Alerts
  • Calibration
  • Real time reporting
  • Real time monitoring
  • Unlimited Evaluation Forms
  • Customizable look and feel
  • Customizable Forms
  • Agent Scorecard
  • Analytics and Reporting
  • PCI compliance
  • Recording Encryption
  • E-Signatures
  • Notifications
  • Dispute and Resolution Process
  • Agent Coaching
  • Chat Function
  • Call Upload to Form
  • Active User Dashboard

Collab OneWorkForce videos

No Collab OneWorkForce videos yet. You could help us improve this page by suggesting one.

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QEvalPro videos

+ Add

QEval Demo

More videos:

  • Tutorial - Etech's QEval | Call Centre Quality Monitoring Software | Overview
  • Review - Improve Contact Center Agent Performance with Etech's QEvalPro
  • Tutorial - Etech's QEvalPro for Call Center Quality Monitoring
  • Tutorial - Empower Contact Center Agents with Etech's QEval
  • Tutorial - Interaction Analytics Simplified with QEval | Call Center Quality Monitoring

Category Popularity

0-100% (relative to Collab OneWorkForce and QEvalPro)

Collab OneWorkForce

QEvalPro

Customer Support
59 59%
Customer Support
41% 41
Communication
0 0%
Communication
100% 100
Knowledge Management
100 100%
Knowledge Management
0% 0
Call Tracking And Analytics
0 0%
Call Tracking And Analytics
100% 100

User comments

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What are some alternatives?

When comparing Collab OneWorkForce and QEvalPro, you can also consider the following products

PHPKB - PHPKB is a knowledge management software that helps your organization to set up a fully-responsive modern knowledge base and share information with staff & customers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

ProcedureFlow - ProcedureFlow is a cloud-based knowledge management product that helps employees become experts faster.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Dixa - Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

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