Best IT Service Management Products in 2025

Freshservice: the one-stop cloud solution for all your IT management needs.

Key Freshservice features:

User-friendly Interface Robust Automation Customizable Strong Integrations

All-in-one encrypted to-do list, habit tracker, journaling, life-tracking and notes app.

Key Lunatask features:

Unified Platform Privacy-Focused Flexible Notion-Style Projects Multiple Views

Visit website freemium

SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI.

Key SysAid features:

Helpdesk Automation Workflow Automation Service order workflow CMDB

Try for free paid Free Trial

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Key ServiceNow features:

Comprehensive IT Service Management Customizable Integration Capabilities Scalability

You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

Key HaloITSM features:

User-Friendly Interface Comprehensive Features Customization Integration Capabilities

paid Free Trial $49.0 / Monthly (Agent)

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Key ManageEngine ServiceDesk Plus features:

Incident Management Asset Management Project Management Problem Management

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Key Jira Service Desk features:

User-Friendly Interface Integration Capabilities Customizability Automation

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration.

$0.68 / Monthly

Hornbill offers an ITIL compliant IT Service Desk platform.

Key Hornbill features:

Collaborative Features User-Friendly Interface Customization Cloud-Based

Ivanti IT Asset Management Suite is an intelligent and advanced-level software solution that allows you to view and monitor all kinds of IT assets such as hardware, endpoints, systems, servers, teams, databases, and many others.

Key Ivanti IT Asset Management Suite features:

Comprehensive Asset Tracking Integration Capabilities Improved Compliance Management User-Friendly Interface

ZENworks 11 is comprised of four products that share a single, unified web-based management console...

Key Zenworks features:

Unified Endpoint Management Comprehensive Security Enhanced Productivity Scalability

Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!

Key Cherwell IT Asset Management features:

Comprehensive Integration Scalability Customizability Automation

Alloy Navigator is an all-inclusive IT Service Management Software. It is an ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges.

Key Alloy Navigator features:

Comprehensive Asset Management Customizable Workflows Integration Capabilities User-Friendly Interface

paid Free Trial $19.0 / Monthly (per technician)