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Top 9 Help Desk Products in IT Service Management

The best Help Desk Products within the IT Service Management category - based on our collection of reviews & verified products.

Jira Service Desk SysAid Freshservice ServiceNow SolarWinds Service Desk Abhisi BoldDesk ManageEngine ServiceDesk Plus EcholoN

Summary

The top products on this list are Jira Service Desk, SysAid, and Freshservice. All products here are categorized as: Software designed to manage customer support requests, track issue resolution, and provide assistance through ticketing systems and customer service tools. IT Service Management. One of the criteria for ordering this list is the number of mentions that products have on reliable external sources. You can suggest additional sources through the form here.
  1. IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

    #Help Desk #DevOps Tools #Customer Support

  2. 2
    SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI
    Pricing:
    • Paid
    • Free Trial

    #Help Desk #ITSM #Help Desk And Ticketing

  3. Freshservice: the one-stop cloud solution for all your IT management needs.

    #Project Management #Task Management #Work Management 3 social mentions

  4. ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

    #Help Desk #IT Service Management #Service Desk 2 social mentions

  5. An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

    #Help Desk #Project Management #Help Desk And Ticketing

  6. 6
    Abhisi provides a helpdesk solution that seamlessly integrates with all communication channels used by the customers.

    #Customer Service #Help Desk #Help Desk And Ticketing

  7. Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
    Pricing:
    • Paid
    • Free Trial
    • $12.0 / Monthly (For per agent)

    #Live Chat #Customer Service #Help Desk 1 social mentions

  8. Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
    Pricing:
    • Freemium
    • Free Trial
    • $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

    #Help Desk #Project Management #Ticketing System

  9. Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...
    Pricing:
    • Freemium
    • Free Trial
    • โ‚ฌ5000.0 / One-off (5 User)

    #Asset Management #Customer Service #Help Desk 4 user reviews

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