Best Self Service Support Products in 2025

Customer self-service made easy.

Key Malcolm App features:

FAQs / Articles / Knowledgebase Workflows (digital forms) Integrations & Webhooks Hosted Hub (portal)

paid Free Trial $50.0 / Monthly (Micro)

Grow Revenue, Reduce Customer Churn, Retain Customers. Reward-driven customer loyalty & retention programmes, partner marketing platform and referral programmes.

Key Propello features:

User-Friendly Interface Scalability Comprehensive Analytics Integration Capabilities

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Help Scout is a simple, straightforward way to provide excellent support.

Key HelpScout features:

User-Friendly Interface Integrated Knowledge Base Collaboration Features Multichannel Support

paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

Educate your users with a super simple knowledge base that’s built for teams just like yours.

Key HelpDocs features:

User-friendly Interface Customization Options Powerful Search Function Integration Capabilities

Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Key Typeform features:

User-Friendly Design Interactive Experience Customizability Integrations

Social Customer Support and Help Desk and Ticketing.

Key Zendesk Support features:

Multichannel Support Customizable Workflows Robust Reporting and Analytics Scalability

Create step-by-step user guides, with a simple click.

Key ScribeHow features:

Ease of Use Automation Versatility Collaboration

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin.

Key HelpJuice features:

User-Friendly Interface Powerful Search Functionality Customization Options Detailed Analytics

Open Source

Tired of explaining with screenshots? Instant Interactive Tutorials with iorad.

Key iorad features:

User-Friendly Interface Interactive Tutorials Versatility Time Efficiency

Archbee is a developer-focused product docs tool for your team. Build beautiful product documentation sites or internal wikis/knowledge bases to get your team and product knowledge in one place.

Key Archbee.io features:

CDN & Image Optimization on your custom domains Custom JavaScript Custom CSS Search Analytics for team and customer queries

freemium $30.0 / Monthly (5 users)

Free Online Form Builder & Form Creator.

Key Jotform features:

Form Builder Jotform Apps Jotform Enterprise Jotform Store Builder

freemium $34.0 / Monthly (25 Forms / 1,000 Monthly Submissions)

Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Key Document360 features:

Search Functionality category manager Version Control Multilingual capability

paid Free Trial $99.0 / Monthly (2 Team Accounts)