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Best Call Center Software: The Complete List (2020 Update)

This page summarizes the software alternatives mentioned in the original article.
2019-12-15

Read article → biz30.timedoctor.com

Software reviewed and mentioned in the article

  1. 8x8 Cloud Contact Center is a VoIP call center solution.

  2. Aavaz Telemarketing Software is created to serve small businesses design and launch efficient calling campaigns, free from the traditional barriers of expensive and technological complexity.

  3. Aceyus brings call center data from multple sources into one dashboard. With Aceyus VUE, get call center dashboards that show the full customer journey.

  4. Advantage Dialer | Reliability at the right price

  5. The intelligent platform for calls, emails, fax messages and documents

  6. Agile CRM (Customer relationship management) features modern CRM with marketing automation, social suite & web analytics, allowing small businesses to sell and market like the Fortune 500.

  7. The Omnibrand, Omnichannel, Omnilocation Contact Center Solution

  8. Worlds 1st Google Powered Cloud Call Center. CRM/ERP Integrations, CTI, ACD, IVR, DIALER.

  9. Telecom traffic software tools to help you design and analyse your telephone networks and call centers. Licences for lifetime use with free upgrades.

  10. Arbeit's full suite of software phone systems, dialers, and cloud-based collaboration solutions help you communicate more efficiently & effectively.

  11. Aspect Via is a customer engagement platform that covers all the customer service bases while taking full advantage of Amazon Web Service (AWS) cloud services and infrastructure.

  12. *astTECS call center dialer is an open source call center solution for outbound & inbound processes. Featuring Predictive dialer, and auto dialer to enhance the performance.

  13. Hosted predictive dialer & integrated PBX phone system

  14. Avtex offers the end-to-end contact center solutions and consulting you need to prevent those negative interactions from happening.

  15. Easy feedback with screenshot / videos for your beta apps

  16. Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

    freemium $69.0 / Monthly (6 users / 50 GB / CRM+)

  17. Employee self-service platform for hourly workers

  18. VoIP and video calling, messaging and presence - all from your computer desktop with the award-winning Bria 5 softphone client.

  19. Bright Pattern provides multichannel cloud contact center software enabling rich customer experiences across popular channels.

  20. C-Zentrix Contact Center is the fastest growing feature-rich customer experience software solution that brings to you the most comprehensive solution for the multi-touch contact centers offers on-premise, hybrid or cloud.

  21. Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

  22. Auto dialer software from CallCenterHosting ensures that the connections being made with the customers have to be high and stable. Start your 7-days free trial.

    Free Trial $7.49 / Monthly ("20 users purchase")

  23. Call Accounting provides you with the information you need to make the best choices for optimizing your business. In-depth reporting on all incoming, outgoing and internal calls lets you see your telecommunications activity from every angle.

  24. The best call center for restaurants

  25. Grow your business with virtual phone numbers, IVR, voice broadcasting, mass text messaging services and power dialing.

  26. Predictive Call Center, Voice and Text Broadcasting app

  27. Speech Analytics

  28. Intelligent cloud based VOIP call recording software & speech analytics solutions for any business. Compatible with a range of CRMs & telephony systems.

  29. CallScripter is the first name mentioned when it comes to call center scripting software.

  30. Cloud Based Automated Calling System. Features Blended Dialing, Predictive Dialing, Call Tracking. Get Cloud Based Predictive Dialer for Better Performance.

  31. World's best Customer Service Management cloud system. Try for free.

  32. All-in-one predictive dialer & inbound call center solution

  33. Over 15,000 dealerships trust Car Wars with their most important asset - the phone.

  34. An Omnichannel Solution for today’s call center.

  35. Affordable, powerful and easy-to-use call center software solutions for businesses looking to improve and increase performance of call centers.

  36. Business VoIP phone service customized for your business. Save up to 60% on phone service costs with ClarityTel - clear and simple.

  37. Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples.

  38. The #1 Automated Phone-Calling Solution Your Small Business

  39. CloudCall is an advanced, cloud-based computer telephony integration for the CRM system.

  40. Modern cloud phone system for sales and customer service teams that works well with all major CRMs and Helpdesks.

    paid Free Trial $15.0 / Monthly (1 User)

  41. Connect First is a cloud-based contact center application software.

  42. contactSPACE is a cloud contact centre software for the SME.

  43. Contivio is a contact center software solution.

  44. CrazyCall is cloud based platform for sales and marketing teams doing cold calling, market research, information or loyalty campaigns.

  45. CXM provides world-class tools for Customer eXperience Monitoring & Management. Call Recording | Screen Recording | Agent Performance Evaluation | Speech Analytics

  46. Customer experience technology to communicate with customers in any way they choose, connecting them to the right person with accurate information to hand

  47. Dialer360 is a cloud contact center software technology providing a Predictive dialer, Hosted PBX and Voice Broadcasting solutions.

  48. Cloud Calling at Jet Speed

  49. The easy to use mass and emergency notification platform. Send a phone call, text message or e-mail to your entire list of people in seconds.

    freemium

  50. DialogTech is an end-to-end call attribution and conversion platform.

  51. Support all of your customers from one platform 💕

  52. EasyCall is call center system software easy and intuitive, the fully managed cloud solution for inbound and outbound calls of your contact and call center.

  53. C2Perform is a comprehensive performance management suite for contact centers and customer support and sales operations. This is our awesome home page.

  54. Make More Calls Per Hour

  55. A Unified Contact Center Platform which maximizes your profits while reducing your costs

  56. Cloud-based contact center software

  57. Five9 provides cloud-based call center software for sales, marketing and support.

  58. Virtual PBX, international virtual phone numbers and Call Center software, with WebRTC extensions and agents. The new VoIP phone system. No term contracts.

    paid

  59. The call center software for startups and small teams. No need to invest in phone hardware for your call center. Product of Freshworks Inc.

    freemium $15.0 / Monthly

  60. Genesis Communications is the leader in Hosted Cloud Call Center Solution Platform. Call centers small and large operate from either their “brick and mortar” facilities and or “at home work force”.

  61. Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

  62. Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

  63. HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

  64. ICTBroadcast is multi tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting.

  65. IFS

    IFS-mplsystems

    This hasn't been added to SaaSHub yet

  66. Contact Center Software. Multichannel Solutions. We Make It Simple.

  67. Upland InGenius CTI software connects phone systems to CRMs, helping create world-class customer experiences and increased agent productivity.

  68. An OmniChannel Contact Center + Help Desk Software Intellicon is  a complete OmniChannel Contact Center + Help Desk Software ideal for Customer Servic

  69. ITC

    InTheChat

    This hasn't been added to SaaSHub yet

  70. Getting in Touch with Customers is Easy with ipSCAPE’s Future-Proof Contact Centre Software. Start your FREE, Scalable Software in the Cloud, Demo Today!

  71. Teckinfo provides call center software solutions to the enterprise. We're specialize in ivr software, call center solutions, auto dialer, helpdesk solutions, business sms.

  72. Kunnect's hosted call center provides an affordable and easy to use predictive dialer and CRM for only $125/mth.

  73. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  74. Livevox cloud-based contact center solutions leverage multiple channels to combine voice, text and email and meet the consumer on their channel of choice.

  75. VoIP solutions for business.✅ Low cost international calls - VoIP - Virtual PBX - Virtual Numbers - CRM integration - Be Megacall!

  76. Virtual phone system that lets you run your business from anywhere.

  77. Business Communications and Collaboration

  78. Workforce management & optimization for contact centers

  79. Call center software in the cloud

  80. The Most Feature-Rich Cloud Contact Center Software.

  81. Cloud call center reporting solutions are available with Spectrum Corp. through NeXorce cloud for real time reporting in the cloud. Learn more about NeXorce here!

  82. Get the DMG Consulting report reprint on cloud contact centers.

  83. The AI-Powered omnichannel suite to boost your contact center productivity. How can we help you optimise your Customer Experience?

  84. Elevate your contact center productivity and efficiency with Noble Systems, the leading unified contact center solution for enhanced cx.

  85. Noda Contact Center is the company’s own all-in-one IP solution: Inbound ACD, Outbound, IVR, Quality management, Reporting, Agent Scripting, Call Recording, Soft Phone, Omni-Channel and WFM module.

  86. Oracle Contact Center Anywhere hosted by Promero Call Center Sales & Service. Complete inbound & outbound call center software from $49 per agent.

  87. OXON is a cloud-based center management software created to centralize all communications and provide instant guidance and support to customers all throughout their journey.

  88. Echo cancellation and Noise Reduction for telephony

  89. PhoneBurner is a cloud-based​ power dialer to boost sales productivity

  90. PIMS Dialer Software

  91. PDC

    Power Dialer CRM

    This hasn't been added to SaaSHub yet

  92. We provide hosted predictive dialler solutions through the use of sophisticated phone dialler software, to help grow your business.

  93. Utilities, Application Utilities, and Contact Management

  94. Asterisk Call Center Solutions - Loway provides a selection of the most advanced call center and contact center solutions for the Asterisk PBX.

  95. #1 premium remote support tool at your fingertips.

  96. Use Ricochet360 CRM lead dialer, IVR, cloud phone system & marketing automation platform to increase contact rates & sales. Track prospects, notes, to-dos.

  97. RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

    freemium $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.)

  98. Lead Management for Call Centers and Sales Teams

  99. Make every customer touchpoint more personal with a support team that’s trained and equipped to solve customer problems using Sharpen.

  100. Call center software solutions are crucial for the growth of small businesses. We help you build your brand with our best call center software solutions.

  101. Smart action Speech is an online voice recognition software that allows you to do a task with more accuracy with less time.

  102. Customer contact center support software products and tools at a cheap cost ➦ Development of program applications used in simple and advanced customer service call centers: phone calling and agent software

  103. Solgari is the all-channel, all functionality, D365 integrated, cloud business communications solution you've been waiting for.

  104. Analyze every call to identify operational or service-based issues before you lose customers, automate coaching for all your agents, and gain insight into not only how many sales you receive, but also how many sales you lose—and why.

  105. PanTerra provides cloud-based unified communication solutions for small and medium-sized enterprises.

  106. T-Max offers hosted auto dialers.

  107. Talkdesk is an easy-to-use, cloud-based call center software solution that helps improve customer interactions while reducing costs.

  108. A powerful tool to control, manage and analyse the calls in your contact center

  109. Toky allows you to improve your business' customer service experience through advanced telephony solutions.

  110. VanillaSoft is a web based on-demand sales platform.

  111. Customer service and order tracking solution for businesses

  112. VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.

  113. Voicent offers affordable call center software including auto dialer, crm, IVR, predictive dialer and more. With integrated CRM and automated voice, automated text, and automated email, communication is automatic and effortless.

  114. Drive your outbound sales and reach the highest targets with Voiptime Cloud call center software.

    paid Free Trial

  115. Business phone system.

  116. Omnichannel contact center management

  117. XenCALL's all-in-one CRM & VoIP predictive dialer is powerful cloud software for call centers with in-house support. Boost inside sales and lower overhead.

  118. Cloud-based communication solution for small to medium contact centers

  119. Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail.

  120. Build your own question & answer style troubleshooters

  121. Industry's first context-aware Helpdesk Software

    freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)