Best Call Center Software: The Complete List (2020 Update)

1

8x8 Cloud Contact Center

#Communication #Enterprise Communication #VoIP

2

Aavaz.biz

#Cloud Contact Center #Call Center Software #Call Management

3

Aceyus

Optimize your contact center operations with the set of features that Aceyus Intelligence provides. Top-notch reporting, contact treatment management, data collection and more. It has a solution for all of your business needs.

#Call Center Software #Call Center Solution #Cloud Contact Center

4

ADVANTAGE DIALER

Advantage Dialer provides all the features needed to successfully run any campaign. Its services include a customized dialer, recording portal, avatar portal, customized reporting, inbound IVR, CRM and more.

#Call Center Software #Ad Networks #Advertising

5

Sikom.de AgentOne

#Cloud Contact Center #Call Management #Call Center Software

6

Agile CRM

Agile CRM is an all-in-one CRM software with telephony as one of its features. One-click calling, call scripts and voicemail automation is possible in addition to all the necessary CRM features that it already has.

#CRM #Marketing Automation #Sales 1 social mentions

7

Aheeva

Aheeva's contact center software suite is built with big businesses in mind. Its enterprise features helps these business improve their connection between their customers. That way, clients are satisfied and agents are more productive.

#Cloud Contact Center #Call Center Software #Call Management

8

AloTech

Trusted by thousands of users, AloTech is the world's 1st Google powered call center. It provides features like voice recording, voice analytics, predictive dialer, CRM and customized reporting.

#Cloud Contact Center #Call Center Software #Call Management

Ansapoint is a forecasting tool that helps call centers predict how many agents they need in order to handle their call volume. It presents the analytics in reports and graphs.

#Communication #Call Center Software #Enterprise Communication

10

Arbeit

Arbeit Click could closely be classified Automatic Telephone Dialing System. However, it adds three layers of human intervention to evey call. It has TCPA compliance and is even recommended by TCPA defense attorneys.

#Cloud Contact Center #Call Management #Call Center Solution

11

Aspect Via Customer Engagement Center

#Web Analytics #Analytics #Podcast Tools

12

astTECS Call Center Dialer

astTECS call center dialer can manage to dial thousands of phone numbers every day. It is also a complete call center solution that provides visibility and control over the whole performance of the business.

#Call Center Software #Call Management #Auto Dialer

13

AuguTech

AuguTech is a predictive dialing software that offers help with lead-tracking, call logging, campaign monitoring, call tracking, and has an easy-to-use administrative interface. This software is a great way to improve productivity around the call center.

#Call Center Software #Cloud Contact Center #Call Management

14

Avtex Contact Center

#Cloud Contact Center #Call Center Software #Call Management

15

Balto

Balto is a real-time call coaching tool for your entire call center. It helps you see what works best (backed by data), reinforce best practices (by coaching on every call), and help your team project consistent message, always. Use Balto for better compliance, customer service, collections, and sales.

#Fintech #Crypto #Error Tracking

16

Bitrix24

With telephony completely intergrated into Bitrix24, you can call any mobile phone or landline domestically or internationally. No need for any special IP-telephony equipment.

#Project Management #Task Management #Communication

17

Branch Messenger

Branch Messenger helps you increase productivity in your call center by eliminating the time it takes to reach employees, offer track shift worker performance insights at the click of a button, and improve employee engagement across the board.

#Employee Scheduling #Resource Scheduling #Time Tracking

18

CounterPath Bria

#Communication #Group Chat & Notifications #Instant Messaging

19

Bright Pattern

Bright Pattern is another cloud-based contact center software that will help you grow your business through improved productivity. They offer a fully-featured software that includes detailed reporting, management tools, CRM integrations, and a broad list of awesome features.

#Communication #Cloud Contact Center #Call Center Software

20

C-Zentrix Contact Center

C-Zentrix Contact Center has created a solution tthat is easy to integration with third party databases and CRMs. They also help improve the relationship of businesses and customers by leveraging customer data.

#Customer Support #Live Chat #Help Desk

21

Calabrio ONE

Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.

#Communication #Customer Support #Work Management

22

CallCenterHosting

#Auto Dialer #Call Center Services #Call Center Software

23

Datel Call SWEET!

#Cloud Contact Center #Call Center Software #Call Management

24

Call2Kitchen.net

#Call Center Software #Call Management #Restaurant Management Software

25

CallFire

CallFire offers text and calling solutions that help businesses reach more customers. CallFire provides user-friendly, intuitive voice and text connectivity products to both smll and mid-size businesses. Products they offer include high-availability systems, intuitive user interfaces, furious developer support, and customer care.

#Phone Numbers #Voice Broadcasting #Auto Dealers

26

CallHub

CallHub is a cloud telephony company offering an outbound call center solution with four automated dialers. The product suite also includes peer to peer texting, text message marketing and voice broadcasting software to meet every marketing promotion and sales use case. You can add unlimited agent accounts at zero additional cost.

#Cloud Business Telephony #Customer Service #VoIP And SIP 1 social mentions

27

CallMiner Eureka

CallMiner Eureka's strength is in its Artificial Intelligence and Machine Learning technology which helps businesses analyze customer interaction and create actionable steps for improvement.

#Communication #Work Management #Business & Commerce

28

CallN

CALLN provides cloud-based VOIP call recording solution with features such as analytics, compliance, and improved employee performance. It’s quick to install, competitively priced and works on almost all VoIP telephony platforms.

#Cloud Contact Center #Call Center Software #Call Management

29

CallScripter

CallScripter Synergy offers the necessary features to Call Centers in order to help them meet their exact business requirements.CallScripter is an easy to use graphical editor, which helps specialists build scripts quickly and easily, deploying campaigns faster.

#Call Center Software #Call Center Solution #Call Management

30

CallShaper

CallShaper helps with increased agent efficiency, measuring performance, and hosts everything in the cloud. They provide reporting tools, campaign management tools, integrations, and stellar supervisor applications that all help improve call center procedures.

#Cloud Contact Center #Call Center Software #Call Management

31

Calltaker.co

#Cloud Contact Center #Call Management #Customer Service

32

CallTools

Calltools helps you boost your team’s productivity by providing access to their high speed predictive dialer. Not to mention, this technology integrates with several other product and client management systems like Salesforce, Infusionsoft, Zoho, HubSpot, and more.

#Communication #Phone Numbers #VoIP

33

Car Wars

Car Wars provides services that help track, record, and review inbound and outbound calls helping businesses assess what happens on every call at the dealership. The platform provides insight into how every call is handled, alerts dealers when a missed opportunity needs attention and helps stores improve phone performance.

#Communication #VoIP #CRM

34

Centcom Live

#Call Center Software #Call Center Solution #Call Management

35

ChaseData Call Center Software

#Call Center Software #Communication #Cloud Business Telephony

36

ClarityTel

ClarityTel is an advanced call center phone system that can be customized for your business. This software is based in the cloud and helps with call recording, queue management, and offers the ability to pre-record messages for customers.

#Cloud Contact Center #Call Management #VoIP

37

Click2Coach

Envision's Click2Coach solution helps with the training of the agents in your business. They use real customer interaction scenarios to help develop your agents to effectively handle calls as well as providing ongoing coaching to make them highly engaged.

#HR #Communication #HR Tools

38

ClientCallPlus

ClientCallPlus is a simple automated multi communication solution with features that include appointment reminders, payment reminders and courtesy calls by sending out texts, calls and or emails. Messages are customizable and multi languages are offered.

#Cloud Contact Center #Call Center Software #Call Management

39

CloudCall

CloudCall provides the leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall optimizes businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is now easily accessible from one system which offers businesses greater visibility that leads to increased productivity and reduced manual errors.

#Communication #VoIP #Cloud Contact Center

40

CloudTalk

#Communication #Enterprise Communication #Call Center Software

41

Connect First

Connect First will help you maximize the efforts of your call center by giving you the tools you need to support your customers. You can count on their granular administration, robust reporting tools, and organized agent dashboard.

#Communication #Enterprise Communication #Call Center Software

42

contactSPACE

contactSPACE is an all-in-one contact centre solution that facilitates seamless inbound customer experiences and intelligent outbound dialling. The solution enables you to build powerful custom contact strategies to make the right call at the right moment, while helping you keep agents on-message with contactSPACE CallGuides.

#Communication #Call Center Software #Enterprise Communication

43

Contivio

Contivio takes your CRM and extends its functionality to make it a complete contact center solution with features like blended inbound and outbound communication, live chat, power dialer, sms broadcast, reporting and more.

#Communication #Enterprise Communication #Call Center Software

44

channels.app

CrazyCall is the perfect software to help you simplify your inside sales and customer service practices. The software includes both a manager panel and a call panel to give you insights into how your campaigns and agents are performing.

#Communication #VoIP #CRM

45

CXM Record

#Cloud Contact Center #Call Center Software #Call Management

46

CyTrack

CyTrack Customer Experience technology integrates into your telephone systems, CRM and database, allowing you to respond immediately and professionally to customers across a broad range of channels. Businesses can now connect customers to the right person, provide them with accurate information and imrpove overall customer experience and your business.

#Cloud Contact Center #Call Center Software #Cloud Business Telephony

47

Dialer360

#Call Center Software #Communication #Enterprise Communication

48

Dialfire

Dialfire transforms your browser into a complete outbound call center solution. No need to install anything. You can even start your campaign in just 3 minutes.

#Call Center Software #Call Management #Cloud Business Telephony

49

DialMyCalls

DialMyCalls lets you quickly send phone calls, text messages and emails to thousands of people. It is completely web-based so you won't need to install any additional software or hardware.

#Emergency Communications #Notifications And Alerting #Voice Broadcasting

50

DialogTech

DialogTech offers industry-leading call tracking with AI-powered conversation analytics. DialogTech helps businesses drive growth by making calls as measurable and optimizable as clicks. It can integrate calls with martech stack which can optimize for the entire customer journey by passing call data to the CRM, digital marketing tools, and ad platforms.

#Call Tracking And Analytics #Phone Numbers #CRM

51

Dixa

Dixa is cloud-based customer service software that allows businesses to deliver real-time support on phone, email, chat and messenger from one system. Built for call centers, contact centers and inbound customer service, Dixa provides quality VoIP with local rates around the world and the ability to scale up or down at no additional cost. Dixa is easy to use and accessible from anywhere with an internet connection, giving teams the ability to work remotely.

#Customer Support #Customer Communication Management #Customer Engagement

52

EasyCall Cloud

#Cloud Contact Center #Call Center Software #Cloud Business Telephony

53

C2Perform

EducationFolder is a multi-functional business tool that helps with training, coaching, quality assurance, rewards, and recognition, task management, employee management, and, of course, communications. If you are looking for a tool that is even more than a communication tool, EducationFolder is a good place to start.

#Call Center Solution #Corporate LMS And Training #Knowledge Management

54

eTollFree.net Call Center

eTollFree helps your customer service and sales agents make more calls per hour with their high-speed predictive dialer. They have several features and are affordable all while integrating with top CRM and task management systems.

#Call Center Software #Call Management #Cloud Business Telephony

55

Exelysis

Exelysis provides a one-stop solution reducing your company costs and increasing productivity. Exelysis is a communications software that handles inbound and outbound traffic and provides real-time monitoring, statistics of activity, and functionality for software integration.

#Cloud Contact Center #Call Center Services #Cloud Business Telephony

56

Fenero

Fenero provides cloud contact center with free software solution to manage their business. Fenero supports ACD, IVR, outbound dialing (manual, preview, predictive), chat, email, and more.

#Call Center Software #Cloud Contact Center #Call Management

57

Five9

Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.

#Communication #Enterprise Communication #VoIP 1 social mentions

58

Fonvirtual

#Telecommunications #Virtual PBX #Virtual Phone Number

59

Freshcaller

Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.

#VoIP #Call Center Software #Virtual PBX

60

Genesis Dialer by Genesiscommunications.biz

#Cloud Contact Center #Call Center Software #Call Management

61

Gladly

Gladly is a customer support platform that focuses on making customers number one. They offer a cloud voice platform and IVR and integrations, email, chat, SMS and MMS, and social interaction help.

#Customer Support #Customer Service #Live Chat

62

HappyFox

Happyfox is both a customer support software and a practical help desk. If you are looking for a product with a comprehensive support ticket system, then Happyfox may be a great fit for your company.

#Help Desk #Customer Support #Customer Service 1 social mentions

63

HoduCC

HoduCC is a FreeSWITCH based call center product, which offers contact center software solutions suited to all the call centers. As a VoIP call center software provider, HoduSoft FreeSWITCH based call center product provides intelligent, quick and secure contact center solutions. HoduCC is designed to ensure user loyalty is built and customer expectations are exceeded.

#Communication #Call Center Software #Enterprise Communication

64

ICTBroadcast

ICTBroadcast is an all-in-one unified platform for communication allowing the broadcasting of SMS, fax, email and voice. It can blast thousands of simultaneous calls and it also offers smart auto dialer capabilities.

#Communication #Office & Productivity #Fax

Power Dialer CRM combines both telephony and CRM in one subscription-based auto dialer. It bypasses busy signals, answering machines and no-answers so each agent can be more productive and spend more time selling.

66

inConcert CC

#Cloud Contact Center #Call Center Software #Cloud Business Telephony

67

Upland InGenius

#Call Center Software #Cloud Business Telephony #Call Management

68

Intellicon.io

#Cloud Contact Center #Call Center Software #Help Desk

Power Dialer CRM combines both telephony and CRM in one subscription-based auto dialer. It bypasses busy signals, answering machines and no-answers so each agent can be more productive and spend more time selling.

70

ipSCAPE

IpSCAPE offers software for contact centres of typically less than 100 seats. IpSCAPE allows businesses to break free from traditional, old world approaches to call centre technology with a simple and clever pay-as-you-use solution combining voice and software to suit any business model.

#Cloud Contact Center #Call Center Software #Cloud Business Telephony

71

TeckInfo Interdialog Dialer

#Call Center Software #Cloud Business Telephony #Auto Dialer

72

Kunnect

Kunnect is an affordable predictive dialer system that also provides CRM scripting. It does not only cater to call centers but also agents at home.

#Call Center Software #Call Management #Cloud Business Telephony

73

LiveAgent

LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.

#Help Desk #Help Desk And Ticketing #Live Chat 1 user reviews

74

LiveVox

LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls.

#Cloud Contact Center #Call Center Software #Call Management

75

Megacall.es

#Call Center Software #Call Management #VoIP

76

MightyCall

MightyCall is the virtual phone system (VoIP) designed for small business mobility and privacy. Over three dozen features include toll-free/local numbers, visual call flows, after-hours call routing, a built-in CRM feature, and a handy Mobile App. The service is available on mobile phones, iPads/tablets, PCs, and IP desk phones.

#CMS #Website Builder #Communication

77

Mitel

Mitel provides an enterprise-grade, omnichannel customer experience management platform through MiContact Center. Customers can interact with your business using their preferred device and media.

#Communication #VoIP #Cloud Contact Center

78

Monet Software

#Communication #VoIP #Cloud Contact Center

79

NectarDesk

#Call Center Software #Communication #Enterprise Communication

80

nex.nobelbiz.com NexInteractive

NexInteractive is built on HTML5 and WebRTC standards to allow for versatility and awesome audio quality. It’s cloud-based, so you can access it from any device. They also offer dynamic scripting to help your agents land more deals.

#Cloud Contact Center #Call Center Software #Cloud Business Telephony

81

specorp.com Spectrum neXorce Cloud

#Cloud Contact Center #Call Center Software #Cloud Business Telephony

82

NICE inContact

NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

#Communication #Customer Support #Enterprise Communication

83

Nixxis

Nixxis Contact Suite is a cloud-based call center software that helps manage all channels including voice, mail, chat, sms, fax or social media. Nixxis offers predictive dialer, IVR, recorder, blending and reporting.

#Cloud Contact Center #Call Center Software #Cloud Business Telephony

84

Noble Systems

Noble Systems solution sute offers inbound, outbound and blended communications, strategy planning, resource management, and compliance tools for companies of all sizes. Noble systems is the leader in customer contact technology. They provide contact centers worldwide with unified solutions that improve performance and drive new levels of productivity and efficiency.

#Cloud Contact Center #Call Center Software #Call Management

85

Noda Contact Center

Noda Contact Center’s all-in-one call center software offers all the features you need to keep your call center up and running productively. This includes omni-channel, quality management, IP PBX, WFM, IVR, call recording, agent scripting, outbound calling, and more.

#Cloud Contact Center #Call Center Software #Cloud Business Telephony

86

Oracle - Promero

#Cloud Contact Center #Call Center Software #Cloud Business Telephony

OXON takes away the burden of communicating with customers using different channels across different departments. It manages all business communications in one place so you will be able to interact and track your customers' lifecycle efficiently .

#Data Dashboard #Sales Tools #Business Intelligence

88

SoliCall PBXMate

#Call Center Solution #Call Management #Cloud Business Telephony

89

PhoneBurner

PhoneBurner is guaranteed to increase your outbound sales in just 15 minutes. They offer dialing speeds of up to 4 times faster than before, eliminate pause dialing to decrease hang-ups, and it only takes 15 minutes to set up the software from any phone or computer.

#Communication #Business & Commerce #CRM

90

PIMS Dialer Software

PIMS Dialer Software uses an algorithm that is designed to only deliver live calls to your agents. Additionally, it helps you automate mass communications, saving your firm time. The pricing is affordable and the technology is strong.

#Call Center Software #Call Management #Cloud Business Telephony

Power Dialer CRM combines both telephony and CRM in one subscription-based auto dialer. It bypasses busy signals, answering machines and no-answers so each agent can be more productive and spend more time selling.

92

PrimoDialler

#Call Center Solution #Call Management #Cloud Business Telephony

93

Genesys PureCloud

#Customer Support #Live Chat #Customer Service

94

Loway.ch QueueMetrics

#Call Center Software #Call Center Solution #Call Management

95

LogMeIn Rescue

#Monitoring Tools #Remote Desktop #Remote PC Access

96

Ricochet360

#Cloud Business Telephony #Auto Dialer #Call Management

97

RingCentral

RingCentral touts their ability to help you drive more sales with the help of their robust contact center. The software is easy to use, reliable, and consistent. That’s why over 350,000 businesses already use RingCentral as their call center software.

#Communication #VoIP #Cloud Contact Center 3 social mentions

Salesexec is an all-in-one solution that acts as an automatic dialer, business phone service, lead management tool, instant lead responder, and helps with automated email marketing.

#CRM #Sales #Sales Workflow

99

Sharpen CX

#Cloud Contact Center #Customer Experience Management #Communication

100

Sip2Dial

Sip2Dial call center solution allows for workforce optimization, mobile marketing, proactive costumer communications, and more. The company offers best IVR system architecture and VOIP calling software that are predominant in quality and are reliable for utilizing.

#Cloud Contact Center #Call Center Software #Call Management