Software Alternatives & Reviews

10 Best Call Center Software (December 2022)

Zendesk Talk RingCentral Contact Center Freshdesk LiveAgent Aircall channels.app Five9 Dialpad Convoso
  1. Zendesk Talk is a dedicated call center software that provides an opportunity and gives different modules in rather than your normal calling application.
    Zendesk Talk is call center software based in Zendesk’s service platform. This means you’ll also need to purchase a Zendesk product to use Zendesk Talk, but you’ll get one of the most comprehensive call center platforms you can find and it’s affordable for businesses of all sizes. This omnichannel solution covers live chat for your website, incoming and outgoing calls, social media channels, email and SMS texting. In addition to providing your agents with everything they need to help customers, Zendesk also gives you the ability to add a self-service help center where you can post knowledge base articles.

    #Communication #Enterprise Communication #Call Center Software

  2. The Collaborative Contact Center solution from the industry
    RingCentral Contact Center is a pricey solution, but it’s a powerful call center platform that can work for almost any growing business. The integrations it supports extend its functionality, so it works well for larger companies that need a full tech stack to include customer relationship management (CRM), help desk software and open application programming interfaces (APIs) to create a custom integration for software they already use.

    #Customer Support #Communication #Call Center Software

  3. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
    Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice mail with transcription, call recording and 2,000 inbound call minutes per month. You also get email, social media and messaging contact options.

    #Customer Support #Help Desk #Ticketing System 12 social mentions

  4. LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
    Pricing:
    LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.

    #Help Desk #Help Desk And Ticketing #Live Chat 1 user reviews

  5. The programmable contact center platform 📱
    Twilio Flex offers a customizable contact center for any size business. The flexibility of Twilio Flex comes in the form of features and pricing. At its core, Twilio Flex is a call center that focuses on voice or messaging support. Agents will have a lot of information about clients from their contact list and the ability to click to call. The customization comes in with APIs, integrations and programming routing rules, workflows and dashboards.

    #Communication #Phone System #VoIP 1 social mentions

  6. Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
    Although Aircall seems affordable at $30 or $50 per user, per month (paid annually), both plans require a minimum of three users. So, you’ll have to pay at least $90 or $150 per month to use Aircall. There’s also a custom plan, but you have to contact Aircall for a quote. All plans include a single local or toll-free business phone number. Additional phone numbers cost $6 each, per month.

    #Communication #Enterprise Communication #Call Center Software 3 social mentions

  7. Channels is a data-driven phone system designed to improve your customer service. It’s undeniable that growing trust and satisfaction among your customers is the foundation of success. Channels gives you a new look at this solution.
    Pricing:
    Channels (formerly known as CrazyCall) offers a call center platform that focuses on outbound web calls, but also allows inbound calling. It includes a unique feature that lets you make outbound calls with local phone numbers from more than 60 countries, so you’ll appear as a local company to customers—it can help instill trust in whomever you’re calling.

    #Communication #CRM #Enterprise Communication

  8. 8
    Five9 provides cloud-based call center software for sales, marketing and support.
    Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and chat. Analytics and workflow automation come in at the highest tiers.

    #Communication #Enterprise Communication #Customer Support 1 social mentions

  9. Switch is a cloud-based phone system built for Google Apps users.
    Dialpad focuses on inbound and outbound calls, so it’s an effective call center platform for businesses that only want to offer phone support. As with most call center software, Dialpad’s contact center app includes call recording, monitoring and transcriptions. There isn’t a ticket system or omnichannel support, but Dialpad integrates well with Salesforce and Zendesk, so you can set up a more complete call center solution. Also, Dialpad offers an in-queue callback feature, so customers don’t have to wait on the phone.

    #Communication #Enterprise Communication #VoIP

  10. 10
    Call center solution to covert leads faster
    Pricing:
    Convoso is a call center platform that can work well for inbound and outbound calls, but it focuses on outbound calling features. Convoso’s system can detect an answering machine or voicemail with up to 97% accuracy, according to the company. This means agents won’t waste time on calls that go nowhere. There are also standard call center features, such as call routing, recording, workflow automation and real-time reporting. One of Convoso’s unique features is a tracking tool to reduce “spam-likely” and blocked calls.

    #Communication #VoIP #Phone System

Discuss: 10 Best Call Center Software (December 2022)

Log in or Post with