Software Alternatives & Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad

Aircall Dialpad CloudTalk Talkdesk NICE inContact Genesys 8x8 RingCentral
  1. Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
    Probably the most attractive thing about Aircall is its ease of use, which seems to be especially hard to find when it comes to contact center solutions. If you need functionality that Aircall doesn’t have, like video conferencing and built-in AI—but don’t want to compromise on that ease of use—then Dialpad is probably one of best Aircall alternatives to try out.

    #Communication #Enterprise Communication #Call Center Software 3 social mentions

  2. Switch is a cloud-based phone system built for Google Apps users.
    As we mentioned earlier, Dialpad’s Real-time Assist cards can pop up automatically on agents’ screens with tailored notes on tricky questions. But that’s not all it can do. Dialpad’s AI can transcribe calls—also in real time, with a high level of accuracy.

    #Communication #Enterprise Communication #VoIP

  3. Work locally, grow globally
    Pricing:
    In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.

    #Communication #Enterprise Communication #Call Center Software

  4. NOTE: Talkdesk has been discontinued.
    Talkdesk is an easy-to-use, cloud-based call center software solution that helps improve customer interactions while reducing costs.
    Talkdesk has a pretty well-rounded set of call center functionality like IVR, call routing, call queues, and voicemail. Compared to Aircall, it’s more robust, and probably more scalable as well, since Aircall is so small-business focused.

    #Communication #Enterprise Communication #Call Center Software

  5. Get the DMG Consulting report reprint on cloud contact centers.
    Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging app—while marketing that as their unified platform.)

    #Communication #Enterprise Communication #Customer Support

  6. Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
    Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).

    #Communication #Enterprise Communication #Work Management

  7. 7

    8x8

    8x8's VoIP business phone systems deliver affordable, cloud-based voice, video, messaging, and call center solutions, helping you serve customers anytime, anywhere.
    8x8 is a unified communications platform that’s been around since the PBX telephony days. It did make an attempt to build its own contact center product with features like IVR and CRM integrations at one point, but has since given up and is now reselling Genesys' product.6

    #Communication #Enterprise Communication #VoIP 3 social mentions

  8. RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies
    Pricing:
    • Open Source
    • Freemium
    • Free Trial
    • $19.99 / Monthly (All-in-One Phone, Team Messaging, and Video Conferencing.)
    Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging app—while marketing that as their unified platform.)

    #Communication #VoIP #Cloud Contact Center 3 social mentions

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