Zoho Desk review: Great on its own, OUTSTANDING when synced with Zoho CRM (2020)

Zoho Desk Review

Peter

CSXO at Camber Dynamics | almost 4 years ago

Great on its own, OUTSTANDING when synced with Zoho CRM
The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing. It's really intuitive — of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk. Powerful automation features. Love the customer portal + knowledge base, we use it every day

🏁 Competitors: Zendesk

👍 Pros: Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.

👎 Cons: Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.

Peter

CSXO at Camber Dynamics | almost 4 years ago

Great on its own, OUTSTANDING when synced with Zoho CRM

The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing. It's really intuitive — of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk. Powerful automation features. Love the customer portal + knowledge base, we use it every day

🏁 Competitors: Zendesk

👍 Pros: Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.

👎 Cons: Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.