Software Alternatives & Reviews

SympoQ

AI driven customer support software with e-mail ticketing features agile teams and startups use to automate support process from a single hub.

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

E-mail ticketing support and Support portal

SympoQ can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments. With this approach, it allows each team to access and trace issues associated to their special functions, skills, and individual subjects submitted by a customer.

Pricing

SympoQ is a pay-as-you-go service. Unlike other similar services, the pricing is not based on agent seats, but rather on the account load and the overall usage. The Free Concept plan allows startups and SMBs to test the key features and ensure outstanding support to customers.


Pricing:
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SympoQ Alternatives

The best SympoQ alternatives based on verified products, community votes, reviews and other factors.
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  1. Zendesk is a beautiful, lightweight help-desk solution.

    Visit Website

  2. JitBit is a web-based help desk and ticketing software solution

    freemium $29.0 / Monthly (Basic plan)

  3. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Visit Website

  4. iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

  5. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  6. Requuest is a web-based SaaS service desk software designed for IT and customer support.

  7. Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

  8. Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  9. Faveo Help Desk is an open-source helpdesk software solution.

  10. Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

    freemium $8.0 / Monthly (Per Staff Billed Annually)

  11. Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

  12. osTicket is a widely-used open source support ticket system.

  13. Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

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Author of SympoQ's details: | Publisher: SaaSHub
Categories: Help Desk And Ticketing, Customer Support, Support Automation, Customer Service, IT Helpdesk