SympoQ is intuitive and flexible Help Desk Software built to help manage help desk processes with a 360° view of customer service and support activities. It's designed for teams and companies that are looking to improve how they provide service and support to their customers.
SympoQ is complemented by a collection of best practices that ensure consistency in service message, improve help desk processes and facilitate delivery of effective customer service.
SympoQ is a Pay-as-you-go service. Unlike other similar services, the pricing is not based on agent seats, but rather on the account load and the overall usage.
The Dedicated Customer's Portal enriches customers’ experience with self-service capabilities, whilst Support ticket management allows collaboration between team members and timely notifications. The Easy-to-use UX allows fast and easy implementation without complicated team training.