SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.
Email ticketing support and Dedicated support portal
SympoQ can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.
Shared inboxes for departments and teams
In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments. With this approach, it allows each team to access and trace issues associated to their special functions, skills, and individual subjects submitted by a customer.
Pricing
SympoQ is a pay-as-you-go service. Unlike other similar services, the pricing is not based on agent seats, but rather on the account load and the overall usage. The Free Concept plan allows startups and SMBs to test the key features and ensure outstanding support to customers.
SympoQ Alternatives
The best SympoQ alternatives based on verified products, votes, reviews and other factors.
Latest update:
-
Zendesk is a beautiful, lightweight help-desk solution.
-
Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial
-
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
-
JitBit is a web-based help desk and ticketing software solution
freemium $29.0 / Monthly (Basic plan)
-
Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!
-
Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.
-
osTicket is a widely-used open source support ticket system.
-
-
Faveo Help Desk is an open-source helpdesk software solution.
-
Requuest is a web-based SaaS service desk software designed for IT and customer support.
-
Multi company and multi channel customer support ticketing help desk software by Vision Helpdesk.
SympoQ Reviews
Be the first one to post
Categories: Help Desk And Ticketing, Customer Support, Support Automation
