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SympoQ
Intuitive Customer Support software with email ticketing features designed for teams and companies that are looking to promote team collaboration and support consistency from a single Hub.
SympoQ is intuitive and flexible Customer Support software built to help manage help desk processes with a 360° view of customer service and support activities.
Email ticketing support and Dedicated support portal
SympoQ can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.
Shared inboxes for departments and teams
In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments. With this approach, it allows each team to access and trace issues associated to their special functions, skills, and individual subjects submitted by a customer.
Pricing
SympoQ is a pay-as-you-go service. Unlike other similar services, the pricing is not based on agent seats, but rather on the account load and the overall usage. The Free Concept plan allows startups and SMBs to test the key features and ensure outstanding support to customers.
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Categories: Help Desk And Ticketing, Customer Support, Support Automation