Sympoq
JitBit Helpdesk
Zendesk
Vision Helpdesk
iHelpDesk
Deskero
BoldDesk
Salesforce Service Cloud
Respond.io
WATI
AiSensy
Rasayel
Kanal
Gallabox
Twilio
Intercom
Sympoq is intuitive and flexible help desk software built to help manage help desk processes with a 360° view of customer service and support activities.
Sympoq can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.
In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the Sympoq's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.
Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.
Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging.
We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace.
Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities.
• Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.
Sympoq Respond.ioSympoq's answer
Startups and agile support teams.
Respond.io's answer:
Respond.io is for growing B2C companies who prioritize delivering exceptional customer experiences through messaging.
Sympoq's answer
Sympoq is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.
Respond.io's answer:
Respond.io is capable of handling high volumes without any slowdowns or downtime and can accommodate even the most complex businesses and implementations. Additionally, we offer highly flexible and customizable integration options.
Sympoq's answer
Sympoq's answer
Sympoq has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.
Sympoq's answer
Sympoq delivers AI driven support ticket management integrated with live chat and knowledgebase.
Sympoq's answer
Sympoq delivers pure Cloud solution - Help desk Software-as-a-Service.
Based on our record, Respond.io seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
However, this approach only makes sense if you need a centralized tool for running promotions across several messengers (Facebook Messenger, WhatsApp, WeChat, LINE, Telegram, etc.) at once. Since both 360dialog and Respond.io | #1 Business Messaging Platform for All Channels will be charging monthly fees for using their services, it’s more cost-effective to choose an official WhatsApp Partner that doesn’t require... Source: almost 2 years ago
Https://respond.io/ I’ve been using this for my company. I don’t think it can do it based on read status but maybe it can. Source: about 3 years ago
Unified communications (whatsapp, telegram, instagram, etc) - respond.io. Source: about 3 years ago
What I could also recommend is something like respond.io for managing your support messaging platform. Source: almost 4 years ago
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