Sympoq
Zendesk
Vision Helpdesk
iHelpDesk
Deskero
BoldDesk
Salesforce Service Cloud
LiveAgent
JitBit Helpdesk
Freshdesk
Zendesk
HelpScout
Kayako
osTicket
Intercom
UseResponse
Sympoq is intuitive and flexible help desk software built to help manage help desk processes with a 360° view of customer service and support activities.
Sympoq can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.
In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the Sympoq's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.
Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
Sympoq JitBit HelpdeskNo Sympoq videos yet. You could help us improve this page by suggesting one.
Sympoq's answer
Sympoq delivers AI driven support ticket management integrated with live chat and knowledgebase.
JitBit Helpdesk's answer:
Jitbit offers both SaaS and self-hosted options, very reasonably priced with an option to migrate between the two
Sympoq's answer
Sympoq delivers pure Cloud solution - Help desk Software-as-a-Service.
JitBit Helpdesk's answer:
ASP.NET Core, SQL Server
Sympoq's answer
Startups and agile support teams.
Sympoq's answer
Sympoq is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.
Sympoq's answer
Sympoq's answer
Sympoq has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.
Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Vision Helpdesk - Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software
iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Deskero - Deskero is a simple, flexible and social-aware helpdesk software and support ticket system to take care of customer service with a few clicks.