1. Zendesk is a beautiful, lightweight help-desk solution.

  2. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

  3. Help Scout is a simple, straightforward way to provide excellent support

    paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

  4. InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.

  5. osTicket is a widely-used open source support ticket system.

  6. Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

  7. Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!

  8. UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

  9. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

  10. Freshservice: the one-stop cloud solution for all your IT management needs.

  11. Free online usability surveys with demographic information. Detailed click tracking for websites and feedback button for online user forum. Easy signup.

  12. OTRS ITSM is a fundamental solution for IT Service Management organizations.


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Categories: Help Desk, Help Desk And Ticketing, Chatbots